V

Veradigm

Data-driven healthcare solutions for providers

Associate Support Consultant

Full-Time
No salary listed
Junior, Mid
Bachelor's
Pune, Maharashtra, India
In PersonOn-site role in Pune, India. No remote work.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Bachelors degree in any stream – Technical/Science/Humanities
  • Strong verbal and written communication skills (C1 English proficiency)
  • Curious, tech-friendly, and eager to learn troubleshooting basics
  • Comfortable working in a hybrid support environment
Responsibilities
  • Resolving client issues related to product functionality and system setup
  • Logging, tracking, and documenting support cases
  • Collaborating with product teams to escalate bugs or feedback
  • Reproducing client issues and assisting in root cause identification
  • Learning continuously through mentorship and knowledge base use
Desired Qualifications
  • 1–3 years of experience in a customer or product support role
  • Basic familiarity with cloud, app support, or healthcare software

About the company

Veradigm provides healthcare technology solutions that use real-world data to improve how care is delivered and reimbursed. Its offerings include ePrescribe, clinical data registries, risk adjustment, quality management, and ambulatory claims tools, which draw on real-world data to support better clinical decisions and streamlined operations. The company differentiates itself by offering an integrated platform that serves providers, payers, and biopharma, backed by validated data sources and proven methodologies. Its goal is to improve clinical outcomes and financial efficiency across the healthcare ecosystem.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Chicago, Illinois

Founded

N/A

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Simplify Jobs

Simplify's Take

What believers are saying

  • Health Network Architecture launched May 6, 2026, with AI features rolling out throughout 2026.
  • Christian Greyenbuhl became CFO in 2026, replacing interim leadership and stabilizing finance.
  • September 15, 2026 Jefferies and Deutsche Bank appearances keep management visible to investors.

What critics are saying

  • The September 2026 vendor API breach exposed patient SSNs and invites class-action lawsuits.
  • Veradigm still owes 2025 and 2026 filings, signaling persistent controls and audit weakness.
  • Repeated security incidents and filing delays threaten customer trust and could depress renewals.

What makes Veradigm unique

  • Veradigm connects 450,000 providers and 200M patient records across its network.
  • Health Network Architecture gives independent practices real-time clinical, financial, and operational visibility.
  • Its payer and biopharma data products monetize unique point-of-care and real-world evidence.

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Benefits

Hybrid Work Options

Tuition Reimbursement

Growth & Insights and Company News

Headcount

6 month growth

49%

1 year growth

49%

2 year growth

47%
Cybersol
Sep 27th, 2026
ShinyHunters expose 6.4M in attack on medical supplier McKesson.

ShinyHunters expose 6.4M in attack on medical supplier McKesson. Source Originally from "ShinyHunters expose 6.4M in attack on medical supplier McKesson" by The Register - View original. Vendor risk governance failure: McKesson's 6.4M record breach exposes healthcare supply chain liability gaps. Why this matters at board and regulatory level. When ShinyHunters compromised McKesson - a critical medical supplier serving 3,300+ oncology providers across 29 states - the breach extended far beyond a single organization's data loss. The exposure of 6.4 million records spanning patient data, staff credentials, and healthcare provider contacts demonstrates a systemic governance failure: healthcare organizations lack binding contractual mechanisms to enforce, audit, and verify vendor security controls proportional to the sensitivity of data those vendors hold. The $55.2 million extortion demand reveals that threat actors now price attacks based on a vendor's position in the supply chain and the downstream liability exposure they create. This pricing model transforms vendor selection from a procurement decision into a board-level governance priority - yet most healthcare organizations remain unprepared to manage the cascading notification obligations, regulatory exposure, and liability allocation that follow a vendor breach of this scale. The supply chain leverage problem. McKesson's position as a critical infrastructure node in healthcare supply chains creates asymmetric risk exposure. A compromise at this level does not affect only McKesson's direct contractual relationships; it propagates through multiple layers of healthcare providers, patients, and staff. Yet the contractual frameworks governing vendor relationships typically fail to specify minimum security controls, real-time audit rights, or binding incident notification timelines. Most healthcare organizations discover - only after a breach occurs - that their vendor contracts lack clarity on who bears responsibility for notification costs, who funds regulatory remediation, and how liability is allocated if disclosure is delayed or incomplete. The concurrent breaches at Boston Scientific and Veradigm, both traced to compromised third-party vendor credentials, reveal a second structural weakness: credential hygiene and access control segregation across vendor ecosystems. When a single compromised credential grants access to multiple downstream systems, the breach becomes a supply chain cascade rather than an isolated incident. This pattern indicates that healthcare organizations have not implemented contractual requirements mandating multi-factor authentication, credential rotation, and access logging for third-party integrations. Under NIS2 and DORA frameworks, critical infrastructure operators and financial entities must assess and monitor supply chain security; healthcare organizations subject to similar regulatory expectations must translate these mandates into enforceable contractual language that specifies minimum technical controls, audit rights, and forensic disclosure obligations. Notification complexity and liability allocation. A breach affecting 6.4 million records triggers notification obligations under HIPAA, state breach notification laws, and potentially GDPR if European patients or providers are affected. However, contractual relationships between vendors and downstream customers often fail to allocate responsibility for notification timing, forensic disclosure, and regulatory reporting. Many healthcare organizations lack contractual clarity on whether their vendor must notify them within a specific timeframe, provide forensic details necessary for regulatory submissions, or assume liability for regulatory fines resulting from delayed or incomplete notification. This ambiguity creates operational chaos and legal exposure at the moment when coordinated, rapid response is most critical. The incident also exposes how vendor risk governance frameworks often overlook extortion as a distinct liability vector. A $55.2 million ransom demand creates pressure on the vendor to negotiate, potentially delaying breach disclosure to downstream customers and regulators. Contractual frameworks should explicitly prohibit vendors from negotiating ransom payments without notifying affected customers and should require vendors to maintain cyber liability insurance that covers both breach response costs and downstream customer notification obligations. Without these contractual anchors, healthcare organizations face scenarios where their vendor's negotiation decisions directly affect their own regulatory exposure and liability timeline. Cybersol's perspective: where governance frameworks break down. This incident reveals a critical distinction between technical security and governance-level risk management. The technical attack vector - credential compromise via a third-party vendor environment - is well-understood and preventable through standard access controls. The governance failure is contractual and organizational. Most healthcare vendor agreements were drafted before ransomware became a primary extortion mechanism, before supply chain attacks became the dominant attack pattern, and before regulators began holding organizations accountable for vendor security failures. Organizations typically overlook three specific risk layers: * Contractual specificity on security controls: Vendor contracts often reference "industry-standard security" or "reasonable safeguards" without defining what these terms mean operationally. Contracts should specify minimum technical controls (MFA, encryption, access logging), audit frequency, and remediation timelines for identified vulnerabilities. * Notification obligation clarity: Contracts should specify that vendors must notify the organization within 24-48 hours of discovering a breach, provide forensic details within 5 business days, and assume responsibility for notifying affected individuals if the vendor's negligence caused the breach. * Cyber liability insurance as a contractual requirement: Vendors should be required to maintain cyber liability insurance that covers breach response costs, notification expenses, and regulatory fines. This shifts financial risk to the vendor and creates an incentive for the vendor to maintain strong security controls. Most healthcare organizations have not integrated these requirements into their vendor management frameworks, leaving them exposed to the exact scenario McKesson's breach created: rapid escalation of liability, regulatory notification cascades, and contractual ambiguity about who bears the cost of remediation. Original source. The Register, "ShinyHunters expose 6.4M in attack on medical supplier McKesson" (September 10, 2026), reported by Connor Jones. Closing reflection. This incident demonstrates that vendor risk governance in healthcare remains reactive rather than preventive. Organizations should review the original article for specific technical details about the attack vector and credential compromise mechanisms. More importantly, they should use this incident as a trigger to audit their vendor contracts for explicit security requirements, notification obligations, liability allocation, and cyber insurance mandates. The governance failure here is not primarily technical - it is contractual and organizational. Healthcare boards should commission a vendor contract audit within the next 60 days, with specific focus on breach notification timelines, liability allocation, and cyber insurance requirements. The cost of updating vendor agreements is negligible compared to the regulatory exposure and notification costs that follow a breach of this scale.

Enterprise Security Tech
Sep 14th, 2026
Veradigm data breach exposes patient Social Security numbers through vendor API.

Veradigm data breach exposes patient Social Security numbers through vendor API. Healthcare technology provider Veradigm has disclosed a data breach in which attackers used credentials stolen from a third-party vendor to access and copy sensitive patient information. The Chicago-based company, formerly known as Allscripts Healthcare Solutions, said the incident affected a limited number of customers and did not disrupt its operations. Veradigm supplies electronic health record, e-prescribing, patient engagement, practice management, and revenue cycle software to healthcare organizations across the United States. According to Veradigm's filing with the US Securities and Exchange Commission, the compromised credentials belonged to a vendor and provided access to an application programming interface used for customer services. The exposed information included personal data and, for some patients, Social Security numbers. Veradigm said clinical and medical records were not accessed. "The vendor's compromised credentials provided access only through that limited interface and did not provide access to any other part of the Company's environment, including the Company's broader network, servers, databases, or other systems," Veradigm said in its SEC filing. The company activated its incident response process, contacted law enforcement, and began notifying affected customers and individuals. Credit monitoring is being offered where appropriate. Veradigm said its investigation remains active, but it does not currently expect the incident to materially affect its financial condition or operations. The Gentlemen ransomware group claims responsibility. Veradigm did not publicly identify the attacker. However, The Gentlemen ransomware group claimed responsibility and alleged that it stole 3.5 million patient records containing names, addresses, Social Security numbers, email addresses, phone numbers, and guarantor information. Those claims have not been independently verified. The Gentlemen operates as a double-extortion group that steals data and may encrypt systems to pressure victims into paying. The operation has claimed hundreds of organizations across healthcare, manufacturing, technology, transportation, and financial services. John Bruggeman, vCISO at CBTS, said the incident illustrates how narrowly scoped vendor access can still create substantial exposure. "The damage an attacker can do depends on what that third party's credentials can reach," Bruggeman said. "In this case, the compromised 3rd party is reported to have access only to a limited amount of data through a specific API." Bruggeman warned that organizations must continuously review vendor credentials, service accounts, API access, machine identities, and emerging AI agents. "Stolen credentials are particularly difficult to detect because the activity can initially look legitimate," he said. The Veradigm breach highlights a growing healthcare cybersecurity problem: attackers may not need to penetrate a company's central network when a trusted vendor credential already provides a path to valuable patient data.

The Register
Sep 10th, 2026
ShinyHunters expose 6.4M in attack on medical supplier McKesson.

ShinyHunters expose 6.4M in attack on medical supplier McKesson. Have I Been Pwned logs leaked records spanning patients, staff, and providers Published Thu 10 Sept 2026 // 13:13 UTC McKesson's cyberattack last month affected roughly 6.4 million individuals, according to Have I Been Pwned (HIBP). The breach notification service added data leaked by serial extortionists ShinyHunters, revealing the scale of the attack for the first time. ShinyHunters initially claimed to have stolen 284 million documents from the medical and pharmaceutical supply company in August, although HIBP did not confirm that figure. The cybercriminals told The Register that they issued a $55.2 million extortion demand to prevent the release of McKesson's data - a sum that apparently was not paid, given the subsequent publication of the data. HIBP said: "The impacted data related to a range of individuals and roles, including marketing campaign recipients, patients, staff, and healthcare provider contacts." The types of information exposed vary between individuals, but the records collectively include names, email and physical addresses, genders, dates of birth, phone numbers, employer details, and sensitive health information. This is broadly consistent with ShinyHunters' claims that the stolen data included appointment dates and notes, as well as sensitive medical details such as the locations of patients' cancers. ShinyHunters also claimed to have stolen Social Security numbers (SSNs) as part of the breach, but HIBP did not include these in its analysis of the leaked corpus. The company, which supports 3,300 oncology providers in 29 states, has not publicly confirmed the scale of the breach or issued further details since the last update from its CIO and CTO on August 29. Medical device maker Boston Scientific disclosed a cyberattack at around the same time as McKesson, but has suffered a different kind of fallout. While McKesson is informing the millions of individuals affected by its breach, Boston Scientific told shareholders that disruption from its attack means it expects to miss its sales and earnings guidance for Q3. An update issued on Wednesday said manufacturing, order fulfillment, and shipping operations had been fully restored, although work to restore some business applications continued. Healthtech company Veradigm also disclosed a cyberattack to US regulators this week, days after ransomware group The Gentlemen claimed responsibility. Veradigm said attackers obtained credentials from a third-party vendor's environment and used them to access a company API, stealing patient data without disrupting operations. The Gentlemen claimed to have stolen around 3.5 million records containing personally identifiable information (PII), including SSNs.(R)

OODA LLC
Sep 10th, 2026
Veradigm warns of patient data breach after ransomware gang claims attack.

Veradigm warns of patient data breach after ransomware gang claims attack. 09/10/2026 Healthcare technology company Veradigm disclosed a data breach after a cybersecurity incident at one of its third-party vendors exposed patients' personal data. The company says the incident did not cause operational disruptions but affected a small number of customers. Formerly known as Allscripts Healthcare Solutions, Veradigm is a Chicago-based healthcare technology company that supplies medical practices with electronic health records, e-prescribing, patient-engagement, practice-management, and revenue-cycle software. Thousands of hospitals, clinics, and biopharmaceutical firms across the United States use its solutions. The company says in a filing with the U.S. Securities and Exchange Commission (SEC) that an attacker obtained credentials from a vendor's environment for a Veradigm API reserved for customer services. The threat actor then used their access to copy patient data.

BleepingComputer
Sep 9th, 2026
Veradigm warns of patient data breach after ransomware gang claims attack.

Veradigm warns of patient data breach after ransomware gang claims attack. * September 9, 2026 * 11:31 AM * 0 Healthcare technology company Veradigm disclosed a data breach after a cybersecurity incident at one of its third-party vendors exposed patients' personal data. The company says the incident did not cause operational disruptions but affected a small number of customers. Formerly known as Allscripts Healthcare Solutions, Veradigm is a Chicago-based healthcare technology company that supplies medical practices with electronic health records, e-prescribing, patient-engagement, practice-management, and revenue-cycle software. Thousands of hospitals, clinics, and biopharmaceutical firms across the United States use its solutions. The company says in a filing with the U.S. Securities and Exchange Commission (SEC) that an attacker obtained credentials from a vendor's environment for a Veradigm API reserved for customer services. The threat actor then used their access to copy patient data. Veradigm's disclosure notes that the stolen data includes personal details and Social Security numbers (SSNs) for some of the patients. Clinical or medical information remained safe. "The vendor's compromised credentials provided access only through that limited interface and did not provide access to any other part of the Company's environment, including the Company's broader network, servers, databases, or other systems," the company says in the SEC filing. After discovering the breach, Veradigm initiated its incident-response procedures, notified law enforcement, and is currently investigating to determine the scope. Affected customers and individuals are being notified, with credit-monitoring services offered where applicable. The investigation is ongoing, but based on current information, Veradigm does not believe the incident is reasonably likely to materially affect its business, operations, financial condition, or results. The Gentlemen ransomware claims the attack. Although Veradigm's disclosure did not identify the attacker, The Gentlemen ransomware group has claimed the intrusion on September 5 and listed the company on its data leak site. The threat actor alleges to be holding 3.5 million patient records that include full names, home addresses, SSNs, email addresses, phone numbers, and personally identifiable information or guarantors. The ransomware actor threatens to leak the stolen data by Friday, September 11, if the company doesn't engage in a ransom payment negotiation. The Gentlemen threat actor emerged around mid-2025 and operates as a double-extortion group, combining data theft with data encryption on Windows, Linux, NAS, BSD, and ESXi systems. On its data leak site, the gang listed more than 800 victims from 86 countries and various sectors, including manufacturing, technology, healthcare, transportation, and financial services, indicating opportunistic attacks that rely only on access availability. In April 2026, Check Point reported that it discovered a SystemBC proxy malware botnet with more than 1,500 hosts and linked it to an affiliate of The Gentlemen ransomware gang. In June 2026, ESET said that The Gentlemen was employing a new endpoint detection and response (EDR) killer called GentleKiller. Overall prevention scores can hide what happens after initial access. Once attackers are using valid credentials, prevention drops sharply. The Blue Report 2026 measures defenses technique by technique across 338 million simulations run in customer production environments.