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Mercier Consultancy Group

Danish Speaking Video Streaming Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Danish, spoken and written.
  • A valid EU passport is mandatory.
  • A strong passion for social media, digital content, and streaming technology.
  • Exceptional communication skills and a customer-centric mindset.
  • Ability to work effectively in a dynamic, target-driven environment.

Responsibilities

  • Provide high-level support for users of a video streaming platform within the social media sector.
  • Monitor and troubleshoot real-time content delivery issues to ensure optimal streaming quality.
  • Engage with the Danish-speaking community to resolve technical inquiries and enhance user satisfaction.
  • Collaborate with cross-functional teams to identify and escalate trends impacting the social media user journey.
  • Maintain a deep understanding of platform policies and safety guidelines to protect the integrity of the streaming environment.
  • Document resolutions and contribute to the internal knowledge base for ongoing service improvement.
  • Foster a positive and brand-aligned communication style across all interactions.

Desired Qualifications

  • Prior experience in social media or technical support is considered an advantage.

About the Company

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