Prescott's

Medical equipment sales, refurbishment, and maintenance

Field Service Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeIndianapolis, IN, USA

About the Job

Requirements

A high school diploma or equivalent is required.
A valid driver's license is required.
At least one to two years of related field experience with technical school training, or three to five years of experience without advanced training, is required.
One to three years of experience repairing and maintaining Getinge (Castle) and/or Steris (AMSCO) industrial washing, sterilization, and/or surgical equipment is required.
Strong technical and troubleshooting skills are required.
Proficiency with computers and Windows software is required.
Strong organizational and problem-solving skills are required.
The ability to work independently without close supervision is required.
The ability to handle multiple and changing priorities and work flexible hours is required.
The ability to travel as required, estimated at 60–90%, is required.
Knowledge of sterilization principles and methods, steam generators, industrial controls, central processing systems, modular transport systems, and industrial washing equipment is required.
Basic knowledge and experience with electrical, plumbing, and mechanical systems are required.
The position requires lifting up to 50 pounds, bending, squatting, sitting, standing, climbing, and twisting.
The ability and willingness to travel up to three hours to customer sites is required.
The position may require customer drug testing, customer-specific safety training, and training on customer standard operating procedures.

Responsibilities

Provide on-site technical support for industrial washing, sterilization, and surgical equipment through preventive maintenance, troubleshooting, repair, equipment modifications, and installation support.
Communicate proactively with customers daily and provide customer service.
Troubleshoot, repair, modify, and rebuild or refurbish industrial washing, sterilization, and surgical equipment and system components.
Perform preventive and corrective maintenance on equipment from multiple manufacturers, including autoclaves, rack washers, bottle fillers, tunnel washers, bedding dispensers, cart washers, endoscope washers, blanket warmers, surgical tables, and surgical lights.
Maintain customer satisfaction by resolving equipment performance issues and maintaining an effective service schedule.
Use a laptop and related software to plan daily, weekly, and monthly schedules, complete administrative work, submit service call reports to customers within 24 hours, and maintain accurate tool and parts inventories.
Identify sales opportunities, recommend appropriate products and services, and identify potential customers in the local service area.
Establish and maintain effective relationships with customers, colleagues, and management; communicate with customers about scheduling preventive maintenance and routine service calls.
Follow customer policies and protocols when entering and exiting facilities, and comply with company policies and procedures.
Respond to routine customer and sales questions about equipment operation and performance.
At management discretion, support the sales team on site by identifying opportunities and assessing sizing and utility requirements.
Perform other duties as assigned.

Desired Qualifications

Completion of mechanical, electrical, or electronic technical school training is preferred.
Experience repairing and maintaining Getinge (Castle) and/or Steris (AMSCO) industrial washing, sterilization, and/or surgical equipment is preferred.
General knowledge and experience with equipment from Steris (AMSCO), Getinge (Castle), Tuttnauer, ETC, Consolidated, Primus, and other manufacturers is preferred.
Experience with autoclaves or sterilizers, blanket warmers, cage and rack washers, endoscope washers (Steris System 1), glassware washers, surgical lights and tables, steam generators, and tunnel washers is preferred.

Field Service Technician

Prescott's Med · Indianapolis, United States (Hybrid) · Full-time · Posted 2026-10-12

Salary: USD 65,000–75,000

Workplace: hybrid

Department: Operatations

Description

Join the team at Prescott’s Med — where quality meets care.

Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we’d love to have you on our team.

This position will support PMM, a subsidiary of Prescott’s Med.

Provide on-site technical support for industrial washing, sterilization and surgical equipment through preventive maintenance, troubleshooting, repair, equipment modifications and installation support. Provide excellent customer service by pro-actively communicating with customers on a daily basis. Utilize technology to complete service call reports and other administrative duties as required.

Requirements

Troubleshoot, repair, modify, and rebuild/refurbish industrial washing, sterilization and surgical equipment and system components.
Perform preventive and corrective maintenance required on various types of equipment from multiple manufacturers. Types of equipment may include but are not limited to autoclaves, rack washers, bottle fillers, tunnel washers, bedding dispensers, cart washers, endoscope washers, blanket warmers, surgical tables, surgical lights and other type of equipment manufactured by Getinge (CASTLE), Steris (ASMCO), Consolidated, Tuttnauer, ETC and other manufacturers.
Ensure customer satisfaction through pro-active communication, dedication to resolving customer equipment performance issues/problems, and maintaining an effective service schedule.
Utilize technology (laptop computer and related software) to perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion in a timely fashion per company policies. This includes but is not limited to: (1) planning daily, weekly and monthly schedules to achieve optimum utilization, (2) completion of service call reports (SCRs) and submission to customer within 24 hours of service call, and (3) maintain accurate tool and parts inventory levels.
Increase company growth by identifying sales opportunities, recommending appropriate products and services to customers, and identifying new potential customers in the local service area.
Establish and maintain effective relationships with customers, colleagues and management. Communicate timely and effectively with customers regarding scheduling preventive maintenance and routine service calls.
Maintain courteous and professional demeanor when working with customers, contractors, management and fellow employees. Utilize customer policies and protocols when entering and exiting customer facilities and abide by all Washer Solutions policies and procedures.
Respond to routine customer and sales questions regarding equipment operation and performance. At management discretion, provide on-site support to the sales team by identifying opportunities, sizing, and utility requirements.
Other duties as assigned.
Working Conditions
This position requires lifting up to 50 lbs., bending, squatting, sitting, standing, climbing and twisting. Must be able and willing to travel up to 3 hours to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, surgical centers, pharmaceutical production facilities, animal research centers and universities. May be subject to customer drug testing, customer specific safety training, or customer standard operating procedure training. Flexible schedule required to accommodate customer needs and emergency service calls.

Experience/Skills Preferred

One to three years’ experience in the repair and maintenance of Getinge (Castle) and/or Steris (AMSCO) industrial washing, sterilization and/or surgical equipment. General knowledge and experience with the following types of equipment manufactured by Steris (AMSCO), Getinge (Castle), Tuttnauer, ETC, Consolidated, Primus and others.
Autoclaves / Sterilizers
Blanket Warmers
Cage & Rack Washers
Endoscope Washers (Steris System 1)
Glassware Washer
Surgical Lights and Tables
Steam Generators
Tunnel Washers

Education Requirements

High school diploma or equivalent. Valid driver’s license required. Completion of mechanical, electrical, or electronic technical school training preferred.
Experience/Skills Required
Minimum of one to two years’ experience in a related field of work with technical school training, or three to five years’ experience without advanced training. One to three years’ experience in the repair and maintenance of Getinge (Castle) and/or Steris (AMSCO) industrial washing, sterilization and/or surgical equipment required.
Excellent interpersonal and communication skills required. Strong technical and troubleshooting skills. Proficiency in computer and Windows software required. Strong organization and problem-solving skills. Ability to work independently and without close supervision. Flexibility to handle multiple and changing priorities. Ability to work flexible hours and travel as required (60-90% estimated travel).
General knowledge of the following: principles and methods of sterilization, steam generators, industrial controls, central processing systems, modular transport systems and industrial washing equipment. Basic knowledge and experience with electrical, plumbing, and mechanical systems.

Benefits

What we offer:

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including:

Highly competitive salary commensurate with experience
Medical, dental and prescription drug insurance
401 (k) participation with employer match
Paid vacation and holidays
Travel expense reimbursement
Company vehicle, if applicable
Company supplied laptop computer, cell phone and other technologies, if applicable

Apply

Apply at Prescott's Med

About the Company

Prescott's

Medical equipment sales, refurbishment, and maintenance

Prescott's provides medical equipment services, including the sale, refurbishment, and maintenance of devices such as surgical microscopes, infusion pumps, patient monitors, anesthesia equipment, sterilizers, and veterinary gear. It offers new and refurbished equipment, parts, rentals, and service contracts, with depot-based repairs to minimize downtime. The company has grown through acquisitions (Heartland Medical, PM Medical, Tenacore) to broaden capabilities and reach across the United States and the United Kingdom. Its goal is to help healthcare providers operate more reliably and cost-effectively by ensuring equipment is available, serviced, and maintained efficiently.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Monument, CO
Founded: Not listed

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