AI Delivery and Operations Lead

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The AI Delivery & Operations Lead (AIDOL) reports directly to the Chief AI Transformation Officer and helps SNHU's AI organization work effectively day to day by creating the structure, momentum, and operational discipline to AI priorities into delivered and adopted produces. Working within the operating model and portfolio governance set by SNHU the AIDOL runs the operating rhythm of the AI organization, owns delivery of assigned priority AI initiatives, and keeps priorities, decisions, funding, risks, and dependencies visible across AI Engineering, AI Governance and Operations (AI-OG), ITS, and partner departments.

This is not a traditional technology project management role. This is a partner-facing role for someone who can move between executive conversations and practical details that determine whether an AI deployment achieves its outputs and how it is prioritized in relation to other work. SNHU's academic and administrative units are the Lead's customers. Success depends on the ability to create clarity from ambiguity, exercise sound judgment, influence without direct authority, and follow work through to outcomes. The role requires strong AI literacy but does not require building or engineering AI systems.

You will work 100% remotely from any of our approved states. #LI-Remote

What You'll Do:

• Operating rhythm: Own the day-to-day operating rhythm of the AI organization, including leadership reviews, planning cycles, decision and action logs, and follow-up, so that priorities, decisions, and dependencies remain visible and moving.
• Build and drive AI initiative delivery plans: Lead delivery of assigned priority AI initiatives from intake and scoping through build, launch, and adoption, building integrated plans with clear scope, milestones, accountable owners, dependencies, and success measures across AI Engineering build pods, ITS, AI-OG, and business partners.
• Portfolio visibility and decision support: Maintain a current view of the AI portfolio, covering priorities, capacity, dependencies, funding, risks, and expected value, and turning emerging issues into concise recommendations and materials for the AI Senior Operations Manager and the Chief AI Officer.
• Integration: Collaborate with SNHU's existing project management infrastructure and other operations roles both within the CAITO organization and acros the university.
• Financial coordination: Collaborate with Finance Office to track AI portfolio budget activity, including forecasting, operating and capital spending, vendor and license costs, and usage-based AI service costs, and identify where trade-off decisions are needed.
• Value measurement: Define expected outcomes and baselines with stakeholders, track adoption and results, and report on value realized.
• Cross-functional ownership: Take ownership of emerging cross-functional AI initiatives that do not yet have a natural home, providing structure and momentum until they transition to a permanent owner.
• Details and Deployment: Breakdown key work objectives into trackable and measurable actions so that roadmaps and timelines are completed.
• Continuous improvement: Turn delivery experience into repeatable playbooks, templates, and tools, and share practices that help the wider SNHU community deliver AI work effectively.
• Attendance, punctuality, and reliability are essential functions of this role
• Other responsibilities as assigned. Job responsibilities can change at any time, with or without notice.

What We're Looking For:

• 7+ years of progressively responsible experience in program, project, technology delivery, or operations management in a complex, cross-functional environment, including experience delivering technology-enabled initiatives such as enterprise software, data and analytics, automation, or AI.
• Bachelor's degree in business, information systems, computer science, or a related field.
• Equivalent experience in lieu of degree acceptable.
• Strong AI and technology literacy: understanding of the AI solution lifecycle, generative AI concepts (e.g., large language models, prompting, agents, evaluation), usage-based costs, and common implementation risks, sufficient to translate between technical and non-technical stakeholders.
• Working knowledge of responsible AI, data privacy (including FERPA), security, and accessibility considerations for AI solutions.
• Knowledge of program delivery methods, including Agile and hybrid approaches, risk and dependency management, and change management.
• Work financial literacy, including budgets, forecasts, operating versus capital spend, and business cases.
• Structured problem solving and the ability to combine complex information into clear recommendations.
• Excellent written, verbal, and presentation skills for audiences up to executive leadership.
• Advanced proficiency with work-management and reporting tools (e.g., Jira, Smartsheet, Azure DevOps, Power BI, Excel).

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

If you have a disability and require a reasonable accommodation to fully engage in any part of the application or hiring process, please complete the Accommodation Request form or contact us at 603-626-9447. A member from the Employee Accommodation Support Center will be in contact with you within two business days to discuss your request.

Compensation

The annual pay range for this position is $88,130.00 - $141,036.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $97,384.00 - $131,756.00.

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources