Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias’s conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

We’re on a mission to empower ecommerce merchants to grow and thrive by offering an AI-driven platform that automates CX requests and boosts sales across all channels. With $70M in ARR today and a goal to reach $200M by 2027, Gorgias is uniquely positioned to lead the development of Conversational AI in ecommerce. Join us as we scale to an IPO and help merchants push commerce forward.

The Role

We are seeking a dynamic and results-driven VP of Sales to join our executive team. Reporting directly to the CRO, you will lead Gorgias’s global sales organization, drive revenue growth, and develop strategic sales initiatives to achieve our ambitious goals. As VP of Sales, you will play a key role in scaling our revenue from $70M to $200M ARR, expanding our customer base, and driving adoption of our AI-powered platform across the ecommerce industry.

The Team

The total sales organization today is ~40, with plans to grow to 55-60 by the end of the year. In this role, you will have four direct reports.

Key Responsibilities:

• Develop and execute a comprehensive sales strategy to achieve revenue targets and support Gorgias’s growth objectives.

• Build, lead, and inspire a high-performing global sales team, fostering a culture of excellence, accountability, and continuous improvement.

• Drive new business acquisition while expanding the existing customer base.

• Collaborate closely with Marketing, Customer Success, and Product teams to ensure alignment and maximize revenue opportunities as we move upmarket.

• Establish and optimize sales processes, methodologies, and tools to improve efficiency and effectiveness.

• Analyze market trends, customer needs, and the competitive landscape to identify growth opportunities.

• Provide accurate sales forecasting and reporting to the executive team.

• Represent Gorgias at industry events, conferences, and key customer meetings.

What We’re Looking For:

• Proven track record of success as a senior sales leader in a high-growth SaaS or ecommerce technology company, with experience scaling beyond $100M ARR.

• Managed Directors and large sales teams of 30+ people.

• Responsible for achieving $30M+ in new revenue sales.

• Owned both a new sales and expansion number.

• Strong understanding of the ecommerce landscape, particularly Shopify and its ecosystem.

• Background in ecommerce considered an asset.

• Exceptional leadership and team-building skills with a passion for developing talent.

• Strategic thinker with excellent analytical, negotiation, and communication skills.

Why Join Us:

Opportunity to be part of a high-growth company with a clear path to IPO, working with a passionate, innovative team that is redefining ecommerce customer experience. Lead a global sales organization and have a direct impact on the company’s growth and success.

Perks & Benefits:

• 🏖️ 5-week vacation (We follow each country’s appropriate PTO laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Daily lunch stipend - $300 USD/month

• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser (CA only) explore our plans

• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

• 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2,000 of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022 when we were a total of 200 people!)

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• Hear directly from customers why they love Gorgias  

• Meet the team and explore other jobs!

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!