Teleperformance Spain

Runs multilingual customer support and sales services

Icelandic Speaking Customer Service Representative for Booking

Customer SupportConfirmed live in the last 24 hours

Full-timeBarcelona, Spain€21k - €24k /yr

About the Job

Requirements

Icelandic proficiency at C2 level and advanced English.
Excellent written and spoken communication and interpersonal skills.
User-friendly PC skills, including Office 365, CRM databases, and internal platforms.
A problem-solving and solution-driven approach.
A positive and motivated mindset to handle difficult customer problems.
A goal-oriented work approach.
Openness to changing priorities and business processes.
Affinity with accommodation platforms.

Responsibilities

Understand and identify customer needs while providing customer support for Booking.
Listen, respond, and mediate between international travelers and accommodation suppliers, ensuring a high level of customer service.
Clarify inquiries about services, payments, and technical requirements via email and phone, provide accurate information, and follow established processes.

Desired Qualifications

Experience within customer service or contact center environments.
Systematically improve organizational processes to enhance efficiency, effectiveness, and quality.
Work effectively with others, sharing ideas and resources to achieve common goals.
Understand and manage one's own emotions and the emotions of others to foster positive relationships and improve the impact of actions.
Consider and appreciate diverse perspectives and ideas, fostering collaboration.
Evaluate information and arguments to make informed, effective decisions based on data insights.
Approach problems and challenges with a focus on finding practical and effective solutions.
Apply an innovative, creative, proactive approach to problem-solving and identifying opportunities.

Icelandic Speaking Customer Service Representative for Booking

Teleperformance Spain · Barcelona, Spain (Hybrid) · Temporary · Posted 2026-05-05

Salary: EUR 21,000–24,000

Workplace: hybrid

Department: BKG_CS

Description

Job responsibilities:

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

Icelandic: C2 level and advanced English
Excellent communication and inter-personal skills both written and spoken
User friendly PC skills: Office 365, CRM Database, and other internal platforms.
A problem-solving and solution-driven mentality
A positive, motivated mindset that will help you deal with some tricky customer problems.
Goal-oriented work approach
An open mind to changing priorities and business processes.
Affinity with Accommodation platforms
Experience within customer service or contact center environments will be valued.

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

Contract:

38,5h/week (Monday to Sunday).
Salary: 22.249 € gross/year
Available shift: 09:00 - 20:00h
Temporary Contract.
Holidays: 27 working days of holidays/year

Benefits

A multicultural and international working environment
Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
Be part of an exciting industry leading department with great opportunities to learn and grow your career
3 weeks of Initial training and continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Apply

Apply at Teleperformance Spain

About the Company

Teleperformance Spain

Runs multilingual customer support and sales services

Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1989

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