Keywords Studios

Global game development and testing services

Software Engineer 2 - DevOps Developer Productivity

Platform Engineering +1Confirmed live in the last 24 hours

Full-timePune, Maharashtra, IndiaNo salary listedHybrid

About the Job

Requirements

Have 4–7 years of experience in software engineering, DevOps, infrastructure, platform engineering, site reliability engineering, or a related field.
Have strong Linux/Unix fundamentals.
Have strong hands-on experience with continuous integration/continuous delivery and automation.
Have experience designing and operating production-grade engineering systems.
Have a strong understanding of Docker and Kubernetes.
Have experience with cloud platforms, preferably Amazon Web Services.
Have hands-on experience with Infrastructure as Code and configuration management.
Have strong programming or scripting experience in at least one language.
Be able to analyze complex technical problems and identify root causes.
Understand observability, reliability, security, scalability, and cost considerations.
Be able to independently own projects from problem definition through implementation, rollout, and operational support.
Be able to work with multiple engineering teams and influence technical solutions.
Have a strong sense of ownership and accountability.

Responsibilities

Design, implement, and maintain reliable CI/CD pipelines for build, test, deployment, and release workflows.
Improve pipeline performance, reliability, scalability, and maintainability.
Identify bottlenecks in build and release workflows and drive improvements.
Develop release automation and deployment workflows.
Troubleshoot complex pipeline and release failures.
Design and build tools that improve developer productivity and reduce engineering friction.
Identify recurring engineering problems and automate them through scalable solutions.
Build internal developer tooling, command-line interface utilities, and workflow automation.
Understand developer workflows and identify opportunities to improve the overall software development life cycle.
Design and maintain cloud infrastructure supporting CI/CD, development, testing, and engineering platforms.
Build infrastructure using Infrastructure as Code.
Design solutions that consider scalability, reliability, security, and cost.
Improve infrastructure automation and operational efficiency.
Design and operate containerized platforms used by engineering teams.
Work with Kubernetes-based infrastructure and deployment platforms.
Improve reliability, scalability, security, and efficiency of container platforms.
Troubleshoot complex Kubernetes and container issues.
Design and improve observability for developer-experience platforms and engineering infrastructure.
Develop meaningful metrics, dashboards, alerts, logs, and traces.
Identify reliability and performance bottlenecks using observability data.
Drive improvements to system availability and operational efficiency.
Integrate security into CI/CD and developer workflows.
Design secure pipeline and infrastructure patterns.
Improve container, dependency, code, and infrastructure security.
Work with security teams to address risks and compliance requirements.
Improve build and test infrastructure used by engineering teams.
Identify bottlenecks in build and test workflows and improve their performance.
Design and maintain scalable development and test environments.
Improve sandbox and environment provisioning through automation.
Partner with engineering teams to understand and solve developer workflow challenges.
Diagnose complex issues across CI/CD, cloud infrastructure, Kubernetes, networking, and distributed systems.
Perform root-cause analysis and drive issues through resolution.
Identify systemic problems rather than only addressing individual incidents.
Contribute to incident response, reliability improvements, and operational practices.
Own and deliver complex developer-experience initiatives, improving developer productivity and solving systemic productivity problems across engineering teams.

Desired Qualifications

Have experience building internal developer platforms or productivity tooling.
Have experience with Jenkins and large-scale CI/CD systems.
Have experience with AWS/EKS and cloud-native architectures.
Have experience with GitOps using Argo CD or an equivalent tool.
Have experience with Helm and Kubernetes ecosystem tooling.
Have experience with Prometheus, Grafana, OpenTelemetry, Dynatrace, Datadog, or equivalent tools.
Have experience implementing security controls in CI/CD pipelines.
Have experience with OPA, Checkov, cdk-nag, Trivy, or equivalent security tooling.
Have experience with build systems, build caching, or distributed build infrastructure.
Have experience improving engineering productivity through measurable outcomes.
Be familiar with Visual Studio Code, IntelliJ, or similar developer environments.
Have experience mentoring engineers or providing technical guidance.

SE II -DevOps Developer Productivity

Keywords Studios · Pune, India (Hybrid) · Full-time · Posted 2026-10-12

Workplace: hybrid

Department: Helpshift - Engineering

Description

About the Team

The Developer Productivity (DevX) team builds and maintains the tools, platforms, and infrastructure that help Helpshift engineers reliably build, test, deploy, and release products.

We work across CI/CD, build and release automation, developer tooling, cloud infrastructure, Kubernetes, observability, security, and engineering workflows. Our goal is to reduce engineering friction, improve developer productivity, and make software delivery faster, safer, and more reliable.

We are looking for an engineer who can independently own complex DevX problems, build scalable engineering solutions, and partner with teams across Helpshift to improve developer productivity.

What You'll Work On

CI/CD & Release Engineering

Design, implement, and maintain reliable CI/CD pipelines for build, test, deployment, and release workflows.
Improve pipeline performance, reliability, scalability, and maintainability.
Identify bottlenecks in build and release workflows and drive improvements.
Develop release automation and deployment workflows.
Troubleshoot complex pipeline and release failures.

Tools / Technologies:
Jenkins, GitHub Actions, GitLab CI, Git, Argo CD, Argo Rollouts, Helm, or equivalent.

Developer Productivity & Automation

Design and build tools that improve developer productivity and reduce engineering friction.
Identify recurring engineering problems and automate them through scalable solutions.
Build internal developer tooling, CLI utilities, and workflow automation.
Understand developer workflows and identify opportunities to improve the overall SDLC.

Languages / Technologies:
Python, Shell/Bash, Go, Java, Clojure, or equivalent.

Cloud & Infrastructure

Design and maintain cloud infrastructure supporting CI/CD, development, testing, and engineering platforms.
Build infrastructure using Infrastructure as Code.
Design solutions with appropriate considerations for scalability, reliability, security, and cost.
Improve infrastructure automation and operational efficiency.

Tools / Technologies:
AWS, GCP, Azure, AWS CDK, Terraform, CloudFormation, Pulumi, Ansible, or equivalent.

Containers & Platform Engineering

Design and operate containerised platforms used by engineering teams.
Work with Kubernetes-based infrastructure and deployment platforms.
Improve reliability, scalability, security, and efficiency of container platforms.
Troubleshoot complex Kubernetes and container issues.

Tools / Technologies:
Docker, Kubernetes, Amazon EKS, Helm, Kustomize, ECR, Argo CD, or equivalent.

Observability & Reliability

Design and improve observability for DevX platforms and engineering infrastructure.
Develop meaningful metrics, dashboards, alerts, logs, and traces.
Identify reliability and performance bottlenecks using observability data.
Drive improvements to system availability and operational efficiency.

Tools / Technologies:
Prometheus, Grafana, CloudWatch, Dynatrace, Datadog, Loki, OpenSearch/Elasticsearch, Fluent Bit, OpenTelemetry, or equivalent.

Security in Engineering Workflows

Integrate security into CI/CD and developer workflows.
Design secure pipeline and infrastructure patterns.
Improve container, dependency, code, and infrastructure security.
Work with security teams to address risks and compliance requirements.

Tools / Technologies:
Trivy, Prisma Cloud, Snyk, Checkov, cfn-guard, cdk-nag, OPA/Conftest, IAM and secrets-management solutions, or equivalent.

Build, Test & Developer Environments

Improve build and test infrastructure used by engineering teams.
Identify bottlenecks in build and test workflows and improve their performance.
Design and maintain scalable development and test environments.
Improve sandbox and environment provisioning through automation.
Partner with engineering teams to understand and solve developer workflow challenges.

Troubleshooting & System Reliability

Diagnose complex issues across CI/CD, cloud infrastructure, Kubernetes, networking, and distributed systems.
Perform root-cause analysis and drive issues through resolution.
Identify systemic problems rather than only addressing individual incidents.
Contribute to incident response, reliability improvements, and operational practices.

What Success Looks Like

More reliable and efficient CI/CD and release workflows.
Measurable reduction in build, test, and deployment friction.
Improved reliability and observability of DevX platforms.
Increased automation and reduced engineering toil.
Scalable and maintainable developer infrastructure.
Strong adoption of DevX tools and solutions across engineering teams.
Successful ownership and delivery of complex DevX initiatives.
Effective collaboration with engineering teams to solve systemic productivity problems.

Requirements

What We're Looking For

4–7 years of experience in software engineering, DevOps, infrastructure, platform engineering, SRE, or a related field.
Strong Linux/Unix fundamentals.
Strong hands-on experience with CI/CD and automation.
Experience designing and operating production-grade engineering systems.
Strong understanding of Docker and Kubernetes.
Experience with cloud platforms, preferably AWS.
Hands-on experience with Infrastructure as Code and configuration management.
Strong programming or scripting experience in at least one language.
Ability to analyse complex technical problems and identify root causes.
Understanding of observability, reliability, security, scalability, and cost considerations.
Ability to independently own projects from problem definition through implementation, rollout, and operational support.
Strong collaboration and communication skills.
Ability to work with multiple engineering teams and influence technical solutions.
Strong sense of ownership and accountability.

Good to Have

Experience building internal developer platforms or productivity tooling.
Experience with Jenkins and large-scale CI/CD systems.
Experience with AWS/EKS and cloud-native architectures.
Experience with GitOps using Argo CD or equivalent.
Experience with Helm and Kubernetes ecosystem tooling.
Experience with Prometheus, Grafana, OpenTelemetry, Dynatrace, Datadog, or equivalent.
Experience implementing security controls in CI/CD pipelines.
Experience with OPA, Checkov, cdk-nag, Trivy, or equivalent security tooling.
Experience with build systems, build caching, or distributed build infrastructure.
Experience improving engineering productivity through measurable outcomes.
Familiarity with VSCode, IntelliJ, or similar developer environments.
Experience mentoring engineers or providing technical guidance.

Benefits

What Success Looks Like

More reliable and efficient CI/CD and release workflows.
Measurable reduction in build, test, and deployment friction.
Improved reliability and observability of DevX platforms.
Increased automation and reduced engineering toil.
Scalable and maintainable developer infrastructure.
Strong adoption of DevX tools and solutions across engineering teams.
Successful ownership and delivery of complex DevX initiatives.
Effective collaboration with engineering teams to solve systemic productivity problems.

Apply

Apply at Keywords Studios

About the Company

Keywords Studios

Global game development and testing services

Keywords Studios provides services for the global video games industry across the full lifecycle from concept to post-launch. Its offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization (including casting and audio post-production), community management, player support, and content moderation. It operates with over 13,000 professionals across 70+ studios in 25+ countries using an end-to-end platform powered by proprietary technology to coordinate work. Its goal is to help clients bring intellectual property to life by delivering digital content that entertains, connects, and educates, with differentiation coming from its global scale, breadth of services, and ability to tailor bespoke project solutions.

Company size: 10,001+
Company stage: IPO
Headquarters: Dublin, Ireland
Founded: 1998

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