Full-Time

AI Support Engineer-B2B Service Desk

PolyAI

PolyAI

51-200 employees

Develops enterprise conversational assistants for customer service

AI & Machine Learning

Junior, Mid, Senior

Remote

Required Skills
Data Analysis
Requirements
  • Experience using a support or ticketing system
  • Perfect written and verbal English
  • Experience on a Support/Service Desk
  • Ability to learn basic tools
Responsibilities
  • Owning the lifecycle of every support ticket
  • Making judgments on feature requests
  • Investigating faults by listening to live customer calls
  • Making changes to live virtual assistants
  • Sharing analytics data with clients

PolyAI stands out as a leader in the field of enterprise conversational assistants, with a unique ability to understand and respond to customer inquiries in a natural and intuitive manner. Their competitive edge lies in their advanced technology that comprehends customer communication regardless of the language or style used. The company's culture fosters technical innovation and industry leadership, making it an ideal workplace for those seeking to contribute to cutting-edge AI technology.

Company Stage

Series B

Total Funding

$66.1M

Headquarters

, United Kingdom

Founded

2017

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

100%
INACTIVE