Full-Time

HR Business Partner

Posted on 1/11/2025

SpotOn

SpotOn

1,001-5,000 employees

Payment processing and customer engagement solutions

Compensation Overview

$113k - $150k/yr

+ Company Stock Plan

Senior

San Francisco, CA, USA + 2 more

More locations: Chicago, IL, USA | Ferndale, MI, USA

Hybrid position requiring in-office attendance 2 times a week.

Category
Human Resources
People & HR
Requirements
  • Demonstrated leadership ability including success managing or mentoring others
  • Strong computer skills including MS Office and Google Suite applications and other relevant HR software
  • The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development for the assigned business groups
  • A true hands-on approach as well as the ability to successfully monitor the 'pulse' of employees to ensure a high level of employee engagement
  • Strong project management skills; ability to lead projects at a corporate level to influence and obtain buy-in, and then drive execution and achievement of the right results
  • Strong familiarity with local, state and federal employment laws
  • Demonstrated ability to identify problems and drive appropriate solutions
  • Strong client-centric approach to the role
  • Excellent organizational and interpersonal skills
  • 5+ years of strong HR generalist experience including organizational development, employee relations, recruiting, onboarding, training, employment laws, conducting confidential investigations, and familiarity with payroll and benefit administration
  • 3+ years of experience implementing and creating HR policies and procedures that support the overall success of an organization
  • 3+ years of strong HRIS systems experience
  • 3+ years of experience identifying and recommending employee and leader development solutions
  • 3+ years of demonstrated success in creating and driving effective employee relations, retention and reward programs
Responsibilities
  • Serve as an important member and key influencer on a growing HR team
  • With rapid changes underway, you will influence employee success as well as policy and process adoption
  • Provide HR expertise and consulting to our teams and leaders applicable to building organizational capability and enhanced employee productivity
  • Focus on the achievement of current and future business objectives through the development and implementation of practical, cost-effective, and proactive human resource strategy, policies and practices
  • Provide counsel and support to managers for the resolution of employee performance issues, including timely development and execution of appropriate corrective action steps, including coaching, verbal / written warnings, Performance Improvement Plans and terminations
  • Help deliver/support timely delivery of development and compliance-related training
  • Conduct legally sound investigations based on good faith into issues involving employee misconduct and policy violations
Desired Qualifications
  • Prior experience supporting large, nationally distributed exempt and non-exempt employee groups
  • PHR, SPHR or SHRM-SCP certification

SpotOn provides payment processing solutions specifically designed for small businesses, including restaurants, retail stores, and service providers. Their products include a suite of integrated customer engagement tools that help businesses get paid quickly, increase revenue, and improve operational efficiency. SpotOn's technology platform offers end-to-end digital solutions, allowing businesses to manage their operations more effectively. Unlike many competitors, SpotOn emphasizes exceptional 24/7 customer service and offers a consumer-facing app that connects customers to merchants for deals, loyalty rewards, and appointment bookings. The company's goal is to empower small businesses with tools that streamline payments and enhance customer engagement, ultimately driving growth.

Company Size

1,001-5,000

Company Stage

Series F

Total Funding

$915M

Headquarters

San Francisco, California

Founded

2010

Simplify Jobs

Simplify's Take

What believers are saying

  • SpotOn's recognition in Fast Company's list highlights its leadership in restaurant technology.
  • The appointment of Lambert Walsh as CCO strengthens customer service and support.
  • SpotOn's flexible hardware solutions help restaurants manage rising costs effectively.

What critics are saying

  • Increased competition from AI-driven marketing tools challenges SpotOn's Marketing Assist app.
  • Rapid evolution of AI in payment processing could outpace SpotOn's technological capabilities.
  • Emerging payment platforms with lower fees threaten SpotOn's transaction fee model.

What makes SpotOn unique

  • SpotOn offers a comprehensive suite of integrated customer engagement tools for small businesses.
  • The company provides 24/7 exceptional customer service, enhancing its competitive edge.
  • SpotOn's innovative AI-enabled marketing tools streamline restaurant marketing processes.

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Benefits

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, holiday and sick time

Headspace membership

Home office equipment

Monthly cell phone and internet stipend

Unlimited access to virtual audio and visual workouts

Subscription to Linkedin Learning

Tuition reimbursement

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
PR Newswire
Mar 3rd, 2025
Spoton 2025 Restaurant Business Report Outlines The Financial Gaps And Opportunities For Growth In Restaurants

SpotOn's latest report highlights economic pressures, pricing struggles, and funding challenges—and the strategies restaurants can use to thrive in a changing market.SAN FRANCISCO, March 3, 2025 /PRNewswire/ -- SpotOn, a leading software and payments partner for restaurants and small businesses, today unveiled its 2025 Restaurant Business Report, revealing the financial challenges restaurant operators face and the opportunities to strengthen their businesses. While economic pressures persist, the report highlights that with the right tools and insights, operators can take control of their financial future in 2025 to strengthen profitability and position their businesses for long-term success.SpotOn 2025 Restaurant Business Report Outlines the Financial Gaps and Opportunities for Growth in Restaurants SpotOn 2025 Restaurant Business Report Outlines the Financial Gaps and Opportunities for Growth in RestaurantsSpotOn worked with Penta to conduct a nationwide survey of 200 independent and chain restaurant operators to better understand the state of financial literacy among US operators in major markets including including Seattle, San Francisco, Los Angeles, Dallas, St. Louis, Chicago, New York, Pittsburgh, Washington DC, Miami, Denver, and Detroit.Key Findings from the 2025 SpotOn Financial Literacy ReportEconomic Pressures Are Rising : 93% of operators are concerned about the impact of rising interest rates on their business, while nearly 1 in 3 worry about financial stability in 2025. Independent operators feel the squeeze the most.: 93% of operators are concerned about the impact of rising interest rates on their business, while nearly 1 in 3 worry about financial stability in 2025. Independent operators feel the squeeze the most. Financial Systems Need an Overhaul : While 99% of operators agree that strong financial management is critical, 84% say their current systems need improvement, and nearly half admit they should spend more time on financial tracking but struggle to do so.: While 99% of operators agree that strong financial management is critical, 84% say their current systems need improvement, and nearly half admit they should spend more time on financial tracking but struggle to do so

Tifton CEO
Mar 1st, 2025
SpotOn 2025 Restaurant Business Report Outlines the Financial Gaps and Opportunities for Growth in Restaurants

SpotOn worked with Penta to conduct a nationwide survey of 200 independent and chain restaurant operators to better understand the state of financial literacy among US operators in major markets including including Seattle, San Francisco, Los Angeles, Dallas, St. Louis, Chicago, New York, Pittsburgh, Washington DC, Miami, Denver, and Detroit.

Finsmes
Dec 11th, 2024
Optimizing Restaurant Operations: A Guide To Streamlining Staff Scheduling

Photo by Elevate on UnsplashFor restaurants, efficient staff scheduling is not merely a logistical task but a critical component that directly influences their success. Effective scheduling ensures that the correct number of staff with appropriate skills are available at the proper times, aligning workforce capacity with customer demand. This alignment is essential for maintaining high service standards, controlling labor costs, and complying with labor regulations. Moreover, well-structured schedules contribute to employee satisfaction by providing clarity and predictability, reducing turnover rates, and enhancing overall morale. In an environment where operational efficiency and customer satisfaction are paramount, efficient staff scheduling through reliable employee scheduling software is a strategic imperative for restaurant owners and managers. The Challenges of Staff Scheduling in RestaurantsEffective staff scheduling in restaurants involves more than just filling shifts. Managers must consider various factors:Compliance with labor lawsRestaurants must adhere to federal and state labor regulations, including minimum wage laws, overtime provisions, and mandated break periods. Non-compliance can result in legal penalties and significant damage to the establishment’s reputation.Managing part-time workersPart-time employees often have varying availability, making it challenging to create consistent schedules that meet the business’s needs and employee preferences.Ensuring customer satisfactionUnderstaffing can lead to poor customer service, whereas overstaffing increases labor costs. Finding the right labor balance is crucial to maintaining service quality and profitability.Leveraging Technology for Efficient OperationsAdvancements in technology offer solutions to these challenges

PR Newswire
Dec 3rd, 2024
Spoton Unveils 2025 Predictions For The Restaurant Industry

Restaurants will rely on data-driven insights, AI, and redefined technology solutions to maximize profits, adapt to trends, and reclaim guest relationshipsSAN FRANCISCO, Dec. 3, 2024 /PRNewswire/ -- As the restaurant industry continues to face mounting pressures from rising costs, shifting consumer behaviors and sentiment, and the growing complexity of technology, SpotOn, a leading restaurant software and payments provider, reveals its 2025 predictions for independent restaurants. In the year ahead, operators will need to rethink their approach to technology, using it strategically to manage costs, improve efficiency, and stay ahead of industry challenges

PR Newswire
Nov 8th, 2024
Spoton Appoints Lambert Walsh As New Chief Customer Officer

Leading software and payments company strengthens its C-Suite to drive growth and customer success with addition of Chief Customer Officer and Chief People OfficerSAN FRANCISCO, Nov. 8, 2024 /PRNewswire/ -- SpotOn, a leading software and payments provider, is pleased to announce the appointment of Lambert Walsh as Chief Customer Officer (CCO) and Sarah Ekstrom as Chief People Officer (CPO). These strategic hires reflect SpotOn's commitment to delivering exceptional customer experiences and investing in talent development to support the company's next phase of growth

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