Marriott International

Manages and franchises hotels around the world

Residences Concierge

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

At least 1 year of related work experience.
A high school diploma or GED equivalent is preferred.
Must be able to stand, sit, or walk for an extended period or for an entire work shift.
Must be able to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Respond to Residence owners’ and guests’ requests for visitor information, special arrangements, and services by making arrangements or identifying appropriate providers.
Respond to special requests from Residence owners and guests with unique needs, and follow up to promote satisfaction.
Gather, summarize, and provide information to Residence owners and guests about the property and surrounding-area amenities, including special events and activities.
Announce visitors and contractors to Residence owners before allowing them to go up, permit access only to authorized visitors, and implement access into the key track system.
Answer, record, and process calls, messages, requests, questions, and concerns.
Contact the appropriate individual or department, such as Engineering, Bellperson, or Housekeeping, as necessary to resolve calls, requests, or problems.
Understand and assist with owners’ reservation services (HRS).
Assist with scheduling the elevator for Residence owners’ and tenants’ move-ins and move-outs.
Assist with Bell and valet services for owners requesting their vehicles.
Perform Lobby Ambassador tasks.
Review shift logs and daily memo books, and document pertinent information in logbooks.
Report incidents, accidents, injuries, and unsafe work conditions to a manager, and complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional uniform and personal appearance, keep proprietary information confidential, and protect company assets.
Welcome and acknowledge Residence owners and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation.
Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond appropriately to other employees’ concerns.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested.
Adhere to Ritz-Carlton service excellence standards.

POSITION SUMMARY

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.

Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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