All Accor

Global hotel management, franchising, loyalty program

Valet Coordinator

Hotel Guest ServicesUpdated on Nov 11

Full-timeDoha, QatarNo salary listedIn-person

About the Job

Requirements

A valid Qatar driver's licence is required.

Responsibilities

Provide guests with an exceptional arrival and departure experience that makes them feel welcome.
Actively welcome and greet guests courteously and open doors for them.
Act as an ambassador of the hotel.
Engage with guests to provide superior guest service.
Inform guests about the hotel, its services, the city, and local happenings.
Stay fully aware of the functions taking place in the hotel.
Memorize VIP clients' vehicle plate numbers and recognize frequent guests to provide them with personal, exclusive service.
Work with the doorman, bell captain, and bell staff to ensure luggage is handled carefully, accurately, and quickly.
Stand at the hotel's main entrance, obtain keys from drivers, and assist with items or luggage.
Supervise parking and retrieval of cars.
Ensure valets promptly retrieve cars when owners return and help owners get into their cars.
Cross-check luggage inside vehicles before departure.
Ensure valet equipment, including poles and valet tags, and other supplies are functioning properly and stocked.
Coordinate with key room attendants and other staff to handle requests appropriately.
Assist the chief concierge in creating weekly schedules for extra events.
Communicate frequently with customers and staff.
Manage the parking area, including poles, traffic lights, and people, and ensure it is set up and clean.
Give and receive valet tickets.
Safely and securely control guests' vehicle keys.
Conduct an end-of-shift vehicle key audit with the valet team.
Conduct safety checks on parked vehicles.
Maintain the cleanliness of the hotel's frontage.
Check that all valet staff are on duty and have signed the attendance sheet.
Check valet staff attendance and grooming.
Ensure housekeeping provides uniforms on time.
Assist the chief concierge with weekly headcounts and attendance sheet reviews.

Job Description

How your day looks like?

Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.
Actively welcome and greet guests in a courteous manner, open doors
Act as the Ambassador of the hotel
Engages the guest to provide superior guest service.
Inform guests with savvy knowledge of the hotel, its services, the city, and local ‘happenings’
Be fully aware of what functions are going on in the hotel
Memorize number plate numbers of our VIP clients and also facial recognition of our frequent guests to ensure they have personal and exclusive service.
Working with the Doorman, Bell Captain and Bellmen to ensure that luggage is handled carefully, accurately and quickly.
Stand in front of the hotel main entrance, obtain keys from drivers, and help with any items or luggage.
Supervise the parking and retrieval of cars.
Ensure when the car owner returns, valets run to retrieve the car and help them get in their car.
Cross check of luggage inside vehicles for departure.
Ensure all valet equipment (including poles, valet tags) and other supplies are working properly and stocked.
Coordinate with key room attendants and other staffs to handle the requests in a proper manner.
Assist Chief Concierge in creating weekly schedules for extra events.
Frequently communicates with customers and staff.
Manage parking area (poles, traffic lights and people) ensuring they are all set and clean.
Give and receive valet tickets
Safety and securely control guests vehicle keys
Conduct vehicle key audit with the valet team at the end of each shift.
Conduct safety checks on parked vehicles
Maintains the cleanliness of the front of the hotel.
Check all valet staff are on duty and have signed the attendance sheet.
Check all valet attendance grooming.
Ensure housekeeping provides uniform on time.
Assist Chief Concierge with weekly headcounts and attendance sheets reviews.

Qualifications

A Valid Qatar Drivers licence is required.

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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