Marriott International

Manages and franchises hotels around the world

IT Coordinator

IT Service Desk & End User SupportPosted on Nov 11

Full-timeEgyptNo salary listedIn-person

About the Job

Requirements

At least 1 year of related work experience.
No supervisory experience is required.
No license or certification is required.

Responsibilities

Plan and coordinate information technology equipment installations, moves, additions, changes, and system enhancements to improve reliability and performance.
Enter commands and activate controls on computer and peripheral equipment.
Resolve non-routine problems with hardware, software, or guest room internet access.
Analyze, recommend, and implement process improvements.
Maintain an inventory of technology devices.
Maintain PBX/telephone switchboard systems and associated hardware.
Keep computer and telephone rooms locked at all times and restrict access using an interrogated key system.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge guests according to company standards, anticipate and address guests’ service needs, speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Ensure employee compliance with company standards, policies, and external regulations; serve as a departmental role model or mentor.
Develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards; identify and recommend ways to increase organizational efficiency, productivity, quality, safety, or cost savings.
Read and visually verify information; visually inspect tools, equipment, or machines.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Enter and locate information using computers or point-of-sale systems.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Enter commands and activate controls on computer and peripheral equipment. Resolve non-routine problems with hardware, software, or guest room internet access. Analyze, recommend, and implement process improvements. Maintain inventory of technology devices. Maintain PBX/telephone switchboard systems and associated hardware. Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate information using computers and/or Point of Sale (POS) systems. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: No high school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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