Administrative Services Senior Manager

<p><strong>Locations</strong>: Düsseldorf | München | Vienna | Köln | Frankfurt | Berlin | Stuttgart | Hamburg</p><p class="job-description-header">Who We Are</p><p>Our strategy? To be anything but typical strategy consultants! Our unconventional nature is embedded deep in our DNA. Over 60 years ago, BCG shook up the world of strategy consulting. Now, it has grown to become one of the world leaders in the field. How do we manage to stay ahead of the pack? The answer is simple: by reinventing ourselves every day and providing a home with diverse career opportunities to the best talent and most creative minds all over the world. And by giving you the chance to make an impact in business and society. BCG stands for authenticity, exceptional work, and strong integrity. Once you’ve become part of the Group, we’ll help you find your path, unleash your potential, effect change, and advance the world.<br>#jointhegroup</p><p><br>“Your business is our business.” If our Business Management and Operations Team had a slogan, that’s what it would be. The fact is, though, that the members of this team are far too busy ensuring our consultants’ work is efficient and productive to have the time to come up with slogans. Whether Executive or Management Assistant, Receptionist, Facility Staff member, Team Lead, or Office Manager: Each and every member of the Business Management and Operations Team contributes directly to our consultants’ success, and thus to that of our clients.</p><br><br><p class="job-description-header">What You'll Do</p><p>As an <strong>Administrative Services Senior Manager</strong>, you take people leadership responsibility for a multi-market Assistant organization, with a clear focus on leading leaders. You lead your own Assistant team as well as other line managers, the Administrative Services Managers (ASM). You set consistent leadership and performance standards, drive the integration of the markets into one Assistant organization, and combine people leadership with operational steering and ownership of selected strategic and transformation initiatives, including generative AI (GenAI) adoption. You build relationships with Office Managers, local leadership and key functions, and act as a trusted sparring partner and deputy for the Director.<br>Your time is split roughly as follows: about 40 percent people leadership (line management of the Administrative Services Managers and leadership of your own Assistant team), about 40 percent market leadership and integration, and about 20 percent strategic projects and organizational effectiveness.</p><ul><li>Line-manage the Administrative Services Managers as a leader of leaders, with accountability for their performance, development and leadership effectiveness, and coach and mentor them.</li><li>Lead, develop and performance manage an Assistant team yourself, with a deliberately reduced operational capacity requirement.</li><li>Ensure consistent leadership, performance management and development standards across markets, including calibration and succession input.</li><li>Drive the integration of the markets into one Assistant organization, so that teams work as one system while respecting local market needs.</li><li>Lead selected cross-market strategic and transformation initiatives, taking ownership of implementation, stakeholder alignment, and the adoption of new ways of working across the Assistant organization, including GenAI adoption.</li><li>Steer operations across markets with accountability for operational performance: service quality, coverage, operating rhythm and operational effectiveness. Set operational priorities independently, resolve complex escalations, drive operational improvements and align with the Director on strategic decisions. Work closely with the owner of full-time equivalent (FTE) and assignment planning to balance capacity across systems.</li><li>Recruit independently at Assistant and ASM level, and support recruiting for senior roles.</li><li>Bring a strategic perspective to people topics, including an understanding of overall budget allocation.</li><li>Prepare and finalize communication and decision material for Director level and above, and present strategic topics in the Assistant townhalls and in front of the Assistant community.</li><li>Build and maintain relationships with Office Managers, local leadership, HR, Finance and counterparts across EMESA and the global Assistant network.</li><li>Cover for the Director for shorter periods, for example during vacation.</li></ul><br><br><p class="job-description-header">What You'll Bring</p><ul><li>Leadership experience: You have led teams successfully. Experience in line-managing and developing other people leaders is an advantage. You handle difficult people situations, from performance issues to exits, with fairness, professional distance and judgment.<br>International leadership experience: You have led people or teams across several countries, cultures or locations, ideally remotely, and know how to create consistent standards while respecting local differences.</li><li>Transformation experience: You have led or substantially shaped a larger organizational, process or digital transformation and brought people with you, including through integration of teams or systems.</li><li>Project experience: You have owned complex projects or programs with governance, milestones, stakeholder alignment and measurable outcomes.</li><li>Operational steering experience: You have steered operations across teams or locations, including capacity and utilization, service quality, KPIs and escalation management.</li><li>Completed university degree or equivalent professional background, with relevant experience in administrative services, operations or a comparable field.</li><li>Excellent written and spoken German and English, further local languages are a plus.</li><li>Willingness to travel regularly to the offices of the markets you lead.</li></ul><p>You’re good at</p><ul><li>Thinking in consequences: you anticipate the effects of decisions on other teams and on the wider Assistant community, and propose solutions, not only problems.</li><li>Influencing and positioning: you steer groups, understand the dynamics at Director level and above, and know when to share information and when to hold it.</li><li>Communicating with impact: you judge when and how people need information and you hold the attention of a room, on site and virtually.</li><li>Building balanced, high-functioning teams and developing people through coaching, clear standards and honest feedback. Leading other people leaders is an advantage.</li><li>Leading through change: giving orientation and stability during uncertainty and creating confidence and momentum for new ways of working.</li><li>Building networks and partnerships across functions, markets and organizational boundaries, and connecting the right people.</li><li>Connecting day-to-day decisions with the long-term direction, and translating strategic priorities into clear actions.</li><li>Handling confidential and sensitive topics with integrity, tact and composure.</li></ul><br><br><p class="job-description-header">Who You'll Work With</p><p>You report to the Central Europe (CE) Director. You work in close partnership with the second ASSM, who owns FTE and assignment planning, with the Administrative Services Managers you line-manage, the Office Managers, HR, Finance and the global Assistant leadership. Our collaboration is characterized by respect, openness and mutual trust.</p><br><br><p class="job-description-header">Additional info</p><p>WHAT WE OFFER YOU:*</p><p>GROUP SPIRIT</p><ul><li>In the spirit of the Group, we’re so much more than our daily business. You can look forward to frequent team-building and office activities, from summer and sports to Christmas and social events.</li></ul><p>WORKING LIFE</p><ul><li>In the Group, you can be assured of receiving an attractive, competitive, and performance-based compensation package with fixed and variable components.</li><li>We support families with benefits such as tax-free subsidies for childcare expenses through bonus conversions.</li><li>Every now and then you just need a break. That’s why the Group offers 30 days of vacation yearly, in addition to an attractive flexibility program.</li><li>This one’s on us: We’ll cover your commuting expenses up to a maximum amount.</li><li>New ways of working? They’re nothing new to us. Our employees use hybrid models that combine on-site and remote work, supported by digital collaboration tools.</li><li>We have your future in mind, covered by our comprehensive insurance and retirement programs.</li></ul><p>LEARNING CURVE</p><ul><li>The sky’s the limit? Our broad selection of training and development offers will help you grow day after day.</li></ul><p>LIFESTYLE</p><ul><li>Well-being is more than a buzzword for us. That’s why we provide individual support through our Employee Assistance Program and mindfulness offers.</li><li>Out of the office and into the gym: A flexible gym membership with Urban Sports Club is yours for the asking.</li><li>Need a pick-me-up? You’ll be happy to hear that free beverages and snacks are provided at all of the Group’s offices, in addition to food vouchers for use with participating partners.</li></ul><p>WE PROUDLY OFFER:</p><ul><li>A safe workplace with zero tolerance for harassment.</li><li>Open environments, where people are free to be themselves.</li><li>An inclusive community that believes in respect & merit</li></ul><p>*Benefits may vary slightly by location.</p><br><br><p>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. <a href="https://careers.bcg.com/global/en/e-verify" target="_blank">Click here </a> for more information on E-Verify.</p>