Phillips Consulting

Business and management consulting for transformation.

Head of Resources - Pension

Learning & Development +1Confirmed live in the last 24 hours

Full-timeLagos, NigeriaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in human resources management, Business Administration, Industrial Relations, or a related field is required.
A minimum of 15 years of progressive human resources experience is required, including at least 7 years in a leadership or managerial role and business partnering.
Strong knowledge of labour laws, human resources best practices, and corporate governance is required.
Proven experience supporting senior leadership and the Board is required.
Experience in the pension and/or financial industry is required.
Strong employee relations, change management, and leadership advisory experience is required.
Strong leadership and people management skills are required.
Ability to leverage technology to galvanise the people and procurement functions, ensuring productivity and cost optimisation, is required.
A deep understanding of pension policies, governance, and regulatory frameworks is required.
Effective stakeholder engagement is required.
Strategic thinking, problem-solving skills, and commercial acumen are required.
High integrity, ethical standards, sound judgment, and confidentiality are required.
Ability to influence and partner with senior management to achieve organisational goals and targets is required.
Data-driven, outcome-focused leadership is required.
Ability to drive change and manage complexity is required.
Ability to maintain and enhance workplace culture is required.
Conflict resolution skills are required.

Responsibilities

Develop and implement human resources strategies aligned with organisational goals and culture.
Advise management on workforce planning, organisational design, and change management.
Serve as a strategic partner to senior leadership on people-related matters and organisational effectiveness, partnering with business and technology leaders to implement solutions that improve productivity, resource utilisation, service delivery, and organisational agility.
Drive a performance-driven culture that encourages accountability, innovation, and ethical behaviour.
Oversee recruitment, selection, and onboarding processes.
Develop talent management and succession planning frameworks.
Attract, develop, and retain talent able to adapt to digital and technological innovations.
Lead executive and senior-management talent reviews.
Design and manage automated performance appraisal processes and systems.
Support managers in setting goals, evaluating performance, and managing underperformance.
Promote accountability, continuous improvement, innovation, diversity, equity, and inclusion.
Identify organisational training and development needs.
Implement learning programs, leadership development, career progression plans, and eLearning.
Support employee skill development and capacity building.
Lead organisational design, change management, and transformation initiatives.
Drive workforce productivity, capacity building, and operational efficiency.
Manage employee engagement initiatives and workplace culture.
Handle disciplinary issues, grievances, and conflict resolution.
Develop and manage compensation and benefits structures; conduct salary reviews and benchmarking; and ensure payroll and benefits administration are accurate and compliant with remuneration requirements.
Develop, update, and enforce human resources policies and procedures; ensure compliance with labour laws, regulations, and company standards; and maintain digital employee records and HR reports.
Promote employee wellbeing, health, and safety initiatives and ensure compliance with workplace safety regulations.
Oversee human resources operations, policies, systems, and processes.
Lead human resources analytics and reporting to support decision-making.
Oversee staff-related insurance coverage.
Manage recruitment.
Develop, manage, and implement the training policy and manage the annual resources budget.
Support human resources annual plan preparation and staffing plans, and ensure ongoing staffing needs are met.
Supervise administrative support for the company.
Lead office management, including the welcome desk, facilities, insurance, health and safety, parking allocations, movement, and fleet.
Supervise the travel function.
Coordinate administrative matters.
Supervise invoice processing for accredited vendors and expense tracking.

Desired Qualifications

A master's degree or professional human resources certification, such as CIPM, SHRM, or CIPD, is an advantage.

Head of Resources Department -Financial Services (Pension)

Phillips Consulting · Lagos, Nigeria · Full-time · Posted 2026-08-07

Workplace: on_site

Description

Job Summary

Our client is one of Nigeria's leading pension fund administrators, recognised for delivering innovative retirement solutions, exceptional customer service, and sustainable value to millions of contributors. With a strong commitment to governance, operational excellence, and digital transformation, the organisation continues to strengthen its position within the financial services industry through innovation, people, and technology.

The Head of Resources is responsible for leading and managing the organisation’s resources, chief of which is human resources, in terms of strategy, policies, operations and all administrative key functions – Management and Administration of all resources required for the successful, safe and profitable running of the company’s operations.

The role ensures that HR policies, systems, and practices align with regulatory requirements issued by the National Pension Commission (PenCom). Towards supporting the organisation’s strategic objectives, operational efficiency, and risk management framework, the role covers the effective recruitment, development, engagement, and retention of talents and best HR practices. Particularly at this time, the company requires to galvanise its existing and new staff towards the utilisation of AI and ML to achieve a delightful customer service experience for its teaming customers and all stakeholders.

Job Responsibilities

Strategic HR Leadership

Develop and implement HR strategies aligned with organisational goals and culture.
Advise management on workforce planning, organisational design, and change management.
Serve as a strategic partner to senior leadership on people-related matters and overall organisational effectiveness, e.g., the role partners with business and technology leaders to implement innovative solutions that enhance productivity, resource utilisation, service delivery, and organisational agility, ensuring that from the workforce perspective, the Company remains efficient, resilient, and future-ready.
Drive a strong performance-driven culture that encourages accountability, innovation and ethical behaviour across the organisation

Recruitment, Talent Management & Succession Planning

Oversee recruitment, selection, and onboarding processes.
Develop talent management and succession planning frameworks.
Ensure the organisation attracts, develops, and retains top talent who are dynamic and adaptable to digital and technological innovations.
Lead executive and senior management talent reviews

Performance Management and Culture

Design and manage automated performance appraisal processes and systems.
Support managers in setting goals, evaluating performance, and managing underperformance.
Promote a culture of accountability and continuous improvement and innovation.
Promote diversity, equity and inclusion across the organisation.

Learning & Development

Always identify training and development needs across the organisation.
Implement learning programs, leadership development, and career progression plans, including eLearning in the company.
Support employee skill development and capacity building.

Organisational Development & Change Management

Lead organisational design, change management and transformation initiatives to support business evolution.
Drive workforce productivity, capacity building and operational efficiency.

Employee Relations

Manage employee engagement initiatives and workplace culture.
Handle disciplinary issues, grievances, and conflict resolution.
Promote fair treatment, diversity, equity, and inclusion.
Ensure the company is a BEST PLACE TO WORK for employees.

Compensation & Benefits

Develop and manage competitive compensation and benefits structures.
Conduct salary reviews and benchmarking.
Ensure payroll and benefits administration are accurate and in compliance with regulatory and governance requirements relating to remuneration.

Policy, Compliance & Administration

Develop, update, and enforce HR policies and procedures.
Ensure compliance with labour laws, regulations, and company standards.
Maintain accurate digitalised employee records and HR reports.

Health, Safety & Wellbeing

Promote employee wellbeing, health, and safety initiatives.
Ensure compliance with workplace safety regulations.

HR Operations

Oversee HR operations, policies, systems, and processes to ensure efficiency and effectiveness.
Lead HR analytics and reporting to support informed decision-making.
Oversee a portfolio of key staff-related insurances.
Manage Recruitment.
Develop, manage, and implement the training policy and be responsible for the annual budget for resources.
Support HR annual plan preparations.
Support staffing plans and ensure the staffing needs of the organisation are met on an ongoing basis.

Administration

Supervise administrative support for the company
Lead office management, supervise welcome desk, facility (insurance, Health & Safety, Parking allocations, movement, fleet, etc.)
Supervise travel function
Coordinate all administrative issues
Supervise the processing of invoices from accredited vendors and tracking expenses.

Requirements

Bachelor’s degree in human resources management, Business Administration, Industrial Relations or a related field.
Master’s degree or professional HR certification (e.g., CIPM, SHRM, CIPD) is an advantage.
Minimum of [15] years of progressive HR experience, with at least [7] years in a leadership/managerial role and business partnering.
Strong knowledge of labour laws, HR best practices and corporate governance.
Proven experience in supporting senior leadership and the Board.
Experience in the Pension and/or Financial Industry
Strong Employee relations, change management and leadership advisory experience

Skills & Competencies

Strong leadership and people management skills.
Ability to leverage technology to galvanise the people and procurement functions of the business, ensuring productivity and cost optimisation.
Deep understanding of pension policies, governance and regulatory framework.
Excellent communication and interpersonal abilities.
Effective stakeholder engagement.
Strategic thinking, problem-solving skills and commercial acumen.
High level of integrity ethical standards, sound judgment and confidentiality.
Ability to influence and partner with senior management to achieve organisational goals and targets.
Data- driven and outcome-focused leadership.
Ability to drive change and manage complexity.
Ability to maintain and enhance workplace culture.
Conflict resolution skills.

Apply

Apply at Phillips Consulting

About the Company

Phillips Consulting

Business and management consulting for transformation.

Phillips Consulting provides business and management consulting services across Africa, helping organizations design and implement projects, improve efficiency, and build strong institutions. Its offerings span transformation, technology, people, and outsourcing, with a focus on seamless execution and tailored solutions rather than one-size-fits-all approaches. The firm combines Nigerian roots with global expertise, drawing on staff from business strategy, IT, accounting, engineering, medicine, and more to address diverse needs. Differentiators include over 30 years of experience as an indigenous firm with a wide, industry-agnostic scope and a proven track record in designing systems to manage people. The company’s goal is to enable clients to achieve optimal performance by turning possibilities into practical improvements and sustained capacity growth.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Lagos, Nigeria
Founded: 1992

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