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IHG

Global hotel company

Guest Service Agent

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeOsaka, JapanNo salary listedIn-person

About the Job

Requirements

  • Experience in hotel guest services or equivalent work is required.
  • Previous experience working in a city hotel is preferred.
  • Ability to communicate in English or Chinese is preferred.
  • Ability to communicate with people from varied backgrounds.
  • A bright, neat, and pleasant presentation.
  • Ability to value cooperation and collaboration as part of a team.
  • A willingness to take on challenges.
  • Flexibility.

Responsibilities

  • Provide information about hotel facilities and nearby sightseeing, dining, and transportation.
  • Respond to guest inquiries and requests.
  • Confirm and arrange restaurant and other service reservations.
  • Coordinate with relevant departments according to guest requests.
  • Store and deliver guests’ luggage.
  • Respond promptly and courteously to guests’ various requests and inconveniences.
  • Understand each guest’s individual needs and provide service that exceeds expectations.
  • Provide personalized hospitality to make guests’ stays more comfortable and memorable.
  • Perform other general guest service duties.

Desired Qualifications

  • Previous experience working in a city hotel.
  • Ability to communicate in English or Chinese.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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