R1 RCM

Technology-driven revenue cycle management for providers

Associate Operations Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

A graduate in any discipline from a recognized university or college, with a good academic track record.
Knowledge of basic SQL, Microsoft Excel, and PowerPoint.
Ability to communicate effectively in writing and verbally.
Ability to work closely with internal and external stakeholders in a fast-changing, rapid-growth environment with tight deadlines.
At least five years of experience in U.S. healthcare and two years leading a process at Team Lead or Assistant Manager level.
Strong analytical skills, including working with complex equations.
Understanding of advanced technology that improves process efficiency.
Flexibility to work in a 24/7 environment.

Responsibilities

Manage a team of associates through lead associate or subject matter expert level independently.
Use revenue analytics to identify additional reimbursement opportunities in U.S. healthcare revenue cycle management.
Prevent revenue leakage in hospital and physician business through end-to-end revenue cycle management knowledge and analytics across each area.
Apply knowledge of contract models, expected reimbursement methodologies, underpayment and payment variance analysis, denial analytics, revenue capture ideas, and appeal follow-up with insurers.
Meet production, accuracy, and efficiency benchmarks.
Control team member shrinkage and attrition.
Connect regularly with team members regarding performance metrics, incentives, team engagement, and professional growth.
Communicate goals clearly to employees.
Create a positive and inclusive work environment.
Help employees progress and perform effectively.
Set appropriate deadlines and assign tasks to individuals with the required skills.
Communicate findings and observations, with recommended actions, to the U.S. team.
Manage daily huddles, challenges, and conflicts within the team or with external team members.
Manage work allocation, inventory, and training needs identification for quality feedback.
Maintain data for weekly, monthly, and quarterly reporting and evaluation, predictive analysis, and dashboards.
Participate effectively in new transitions and train new joiners; upgrade existing team members' skills to meet process requirements.
Work closely and communicate effectively with internal and external stakeholders.
Take up continuous-improvement ideas and initiatives, manage the team and management information system reporting, and maintain team coordination.
Create and define standard operating procedures and turnaround times for ongoing and upcoming projects.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

About the role:

Needs to work closely and communicate effectively with internal and external stakeholders. Be able take up continuous improvement ideas, initiatives, managing team and MIS reporting, maintain synchrony in the team. Be able to create and define SOP’s, TATs for ongoing and upcoming projects.

What you will do:

Members should be able to manage a team of associates to lead associate/SME level independently.
Revenue Analytics to identify additional reimbursement opportunities in revenue cycle management of US Healthcare.
Prevention of revenue leakage in Hospital/Physician business. Strong knowledge of end-to-end revenue cycle management to be able to do analytics in each area.
Well versed knowledge of Contract Model, Expected Reimbursement methodologies, Underpayment/Payment variance analysis, Denial Analytics, Revenue Capture Ideas, Appeal Follow up with insurance.
Meet required benchmarks for production, accuracy, and efficiency.
Able to control Shrinkage and Attrition of team members.
Regular connect with Team members, performance metrics, incentive discussion and team engagement activities/Professional growth.

Clearly communicate the goal to employees.
Create a positive and inclusive work environment.
Bring out the best from the employees to ensure they are making progress.
Set appropriate deadlines and assign right individuals for each task as required skills.
To effectively communicate the findings/ observations with recommended action to US team
To manage daily huddles, challenges, any conflicts within team or with external team members
To manage work allocation, inventory management and TNI for quality feedback
Maintaining proper data for weekly, monthly, and quarterly reporting and evaluation for predictive analysis and reporting in effective Dashboards.
Effectively involves new transitions and trainings to new joiners and upgrades the skill set of existing members as per process requirements.

What you will Need:

Graduate in any discipline from a recognized university/college with a good academic track record.
Knowledge of Basic SQL, MS Excel, Power Point
Excellent communication Skills (both written & verbal)
Working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines.
Minimum 5 years of experience in US health care and 2 years’ experience in leading process at TL/AM level.
Strong analytical skills with emphasis on complex equations
Understanding advanced technology that helps to improve process efficiency.
Flexible to work in 24*7 environment.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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About the Company

R1 RCM

Technology-driven revenue cycle management for providers

R1 RCM provides revenue cycle management solutions for healthcare providers, helping hospitals, health systems, and physician groups manage patient service revenue. Its products cover front-end, middle, and back-end processes—from registration and scheduling to coding, billing, collections, and denials management—using automation to streamline workflows. The company differentiates itself by offering end-to-end RCM services under long-term contracts with performance-based incentives, acting as a single vendor for multiple revenue-cycle needs and leveraging data-driven insights. Its goal is to cut administrative waste, improve financial performance, and enhance the patient experience so providers can focus more on patient care.

Company size: 10,001+
Company stage: IPO
Headquarters: Murray, UT
Founded: 2003

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