JFrog

Artifact repository and supply chain security

Developer Support Engineer

Customer SupportUpdated on Nov 10

Full-timeNetanya, IsraelNo salary listed

About the Job

Requirements

A Bachelor of Science degree or equivalent in Computer Science, Computer Engineering, or a related technical field.
At least 2 years of hands-on experience in technical roles, such as Tier 3 Support, NOC, Production Engineer, or Junior DevOps/Site Reliability Engineering.
Ability to manage complex, escalated cases involving multiple architectures across multiple platforms.
Deep experience in Linux systems administration, Bash scripting, and file systems.
Strong software debugging skills, including log analysis, root cause analysis, and stack trace reading.
Ability to read and debug code in Java or another compiled language.
Excellent spoken and written English.
Knowledge or experience with SQL databases, LDAP, NGINX, and Apache Tomcat.
Familiarity with the modern DevOps stack and lifecycle, including CI/CD tools such as Jenkins and GitHub Actions, containerization with Docker and Kubernetes, cloud infrastructure such as AWS or Azure, and infrastructure as code with Terraform.
Graduate of an advanced DevOps certification program.

Responsibilities

Troubleshoot and investigate complex customer CI/CD scenarios and provide solutions for customer requirements.
Develop scripts in Bash, Python, and Groovy for debugging and automation.
Set up JFrog applications and third-party products in various development environments.
Analyze log files, thread dumps, HTTP traffic, JVM parameters, and operating system parameters.
Reproduce customer scenarios and file relevant bugs or feature requests.
Maintain and improve a knowledge base of known issues and solutions.
Integrate and collaborate with JFrog's R&D, QA, Release, and Sales teams.
Be available to work flexible hours and weekends when needed.

At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey?

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.

Hybrid position based in our Netanya office.

As a Developer Support Engineer at JFrog you will...

Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, and Groovy for debugging and automating
Set up JFrog applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintain and improve a knowledge base of known issues and solutions
Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
Availability to work flexible hours and weekends when needed

To be a Developer Support Engineer at JFrog you need…

B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field
2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE)
Proven ability to manage complex, escalated cases involving multiple architectures across multiple platforms
Deep experience in Linux (Systems Administration, Bash scripting, file systems).
Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading)
Ability to read and debug code in Java or another compiled language
Excellent spoken and written English
Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat
Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform)
Graduate of an advanced DevOps certification program

About the Company

JFrog

Artifact repository and supply chain security

JFrog provides an end-to-end platform for managing and securing the software supply chain, with Artifactory serving as a universal repository for binaries, packages, and containers. Developers use the platform to automate builds, store artifacts, and feed CI/CD pipelines, with support for cloud or on-premises deployments and built-in security features. It differentiates itself by offering a single, universal repository that handles many package types and integrates with DevSecOps tools, plus a free open-source Artifactory option and enterprise-grade subscriptions. The goal is to help organizations securely automate and scale software delivery through centralized artifact management and continuous software supply-chain security.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Sunnyvale, CA
Founded: 2008

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