Global Account Director

Agency:

PHd

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

The Global Account Director for CHANEL is a client leadership role responsible for driving service excellence, operational rigor, and growth across one of the world's most iconic luxury brands. Acting as the primary orchestrator of LMM’s global media network, the role ensures seamless collaboration across markets, specialist capabilities, and agency partners to deliver best-in-class communications solutions.

This individual will be a trusted advisor to key CHANEL stakeholders in the Global Communications team, championing quality across all touchpoints. Success in the role requires exceptional network management, a passion for luxury and the ability to collaborate with high-performing teams across multiple regions and disciplines.

Core Responsibilities

• Serve as the day-to-day lead for the Global Communications team at CHANEL including leading weekly status calls and reports
• Lead client governance structures, steering committees, and executive business reviews.
• Coordinate cross-functional teams including strategy, planning, investment, data, analytics, and digital specialists across key projects.
• Drive operational efficiency and service excellence across all markets.
• Champion best practices and innovation across the agency network.
• Support new business opportunities and organic growth initiatives.
• Foster collaboration between local, regional, and global teams, ensuring knowledge sharing and alignment internally and with clients.
• Drive accountability and high performance across all network partners.
• Ensure flawless execution of global initiatives.
• Oversee workflow management, resource planning, financial tracking, and delivery standards • Implement efficient operational frameworks that improve effectiveness and scalability.
• Manage risk, issue resolution, and stakeholder expectations proactively.
• Identify opportunities to expand the agency relationship and increase value delivered to the client.
• Drive a culture of continuous improvement and learning.

Leadership & Behaviours

• Strong sense of ownership, taking responsibility across multiple workstreams and consistently delivering projects to an exceptional standard.
• Solutions-focused mindset, proactively identifying opportunities and overcoming challenges with practical, innovative thinking.
• Ability to lead through influence within a complex, matrixed organisation.
• Passion for luxury brands, with a genuine appreciation for CHANEL’s heritage, craftsmanship and position within the luxury sector.
• Outstanding communication and relationship-building skills, confidently representing global teams with clients, partners and local markets.
• High level of professional maturity, with the ability to navigate challenging situations and collaborate effectively across diverse cultures and regions.
• Exceptional attention to detail, applying the same commitment to quality and excellence that defines the CHANEL brand.

Experience & Technical Skills

• Experience within a media, communications or integrated agency environment.
• Experience working with luxury or premium brands is highly desirable.
• Strong presentation and communication skills, both written and verbal, with the confidence to engage senior stakeholders and manage expectations.
• Proven project management experience, with the ability to coordinate and deliver across multiple concurrent workstreams.
• Demonstrated success in account management within a media or communications agency.
• Exceptional stakeholder management skills, with experience orchestrating complex networks of clients, partners and internal teams.
• Strong operational capabilities, with a disciplined approach to delivery, process management and execution.





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