Pacific Aviation

Provides airport ground handling and services

Airline Customer Service Agent - Chinese/English Speakers

Customer SupportConfirmed live in the last 24 hours

Part-timeSan Francisco, CA, USAIn-person

About the Job

Requirements

Fluency in English and Mandarin or Cantonese is required.
Strong communication and customer service skills are required.
Computer literacy and accurate data entry are required.
The candidate must remain calm and solution-oriented in high-pressure situations.
The candidate must have the physical stamina to stand and walk for extended periods.
The candidate must attend five days of required computer training.
The candidate must be authorized to work in the United States.
The candidate must pass a background check and drug screening.
The candidate must be available four days per week, including weekends and holidays.
The candidate must be available for shifts that may include early mornings, afternoons, evenings, or nights.

Responsibilities

Assist passengers during check-in, boarding, and arrivals.
Verify travel documents and accurately process boarding passes.
Answer questions and offer directions in English and Mandarin or Cantonese.
Communicate clearly and respectfully with travelers and airline personnel.
Support the overall flow of passenger operations within the terminal.
Deliver consistent, courteous service under pressure in a dynamic airport setting.
Collaborate with team members and supervisors to maintain high service standards.
Uphold airline policies and ensure a secure environment for passengers and staff.

Airline Customer Service Agent SFO - Chinese/English Speakers

Pacific Aviation · San Francisco, United States · Part-time · Posted 2026-11-02

Workplace: on_site

Department: Operations SFO

Description

Pacific Aviation is hiring bilingual Airline Customer Service Agents at San Francisco International Airport (SFO) to support international airline operations in a part-time role. If you’re fluent in English and Mandarin or Cantonese, and you enjoy helping others in fast-paced environments, this could be your runway to an exciting aviation career.

For over 30 years, Pacific Aviation has partnered with the world’s finest airlines to deliver exceptional service. Our team thrives on collaboration, professionalism, and shared success—and we’re excited to welcome new teammates who share these values.

What You’ll Do

Assist passengers during check-in, boarding, and arrivals
Verify travel documents and process boarding passes accurately
Answer questions and offer directions in both English and Mandarin or Cantonese
Communicate clearly and respectfully with travelers and airline personnel
Support the overall flow of passenger operations within the terminal
Deliver consistent, courteous service under pressure in a dynamic airport setting
Collaborate with team members and supervisors to maintain high service standards
Uphold airline policies and ensure a secure environment for passengers and staff

Requirements

What You Bring

Fluent in English and Mandarin or Cantonese (required)
Strong communication and customer service skills
Computer literacy and accurate data entry
Calm, solution-oriented mindset in high-pressure situations
Physical stamina to stand and walk for extended periods
Willingness to attend 5 days of required computer training
Authorized to work in the United States
Must pass a background check and drug screening

Schedule

Part-Time
Must be available 4 days per week, including weekends and holidays
Shifts may include early mornings, afternoons, evenings, or nights

Benefits

Hourly Rate: $23.40 per hour
Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents
401(k) with company match
Paid Time Off
Paid Training
Uniform Provided
Discounted BART Clipper card or employee parking permit
Referral Bonus
Cell Phone Plan Reimbursement

Apply

Apply at Pacific Aviation

About the Company

Pacific Aviation

Provides airport ground handling and services

Pacific Aviation provides airport ground handling services to major airlines, handling tasks such as baggage handling, passenger assistance, and aircraft servicing. These services are delivered through contracts with airlines at key U.S. airports (e.g., Los Angeles, San Francisco, Seattle-Tacoma), enabling efficient and reliable ramp operations. The company works with a dedicated workforce to ensure high-quality service and customer satisfaction, and it aims to grow its footprint by expanding to additional airports across the United States. The core goal is to offer dependable, scalable ground services that support airline operations and improve the overall passenger experience.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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