Field Service Engineer

Job Description Statement:

This role is responsible for delivering high-quality technical service and support to medical imaging customers. The technician will install, inspect, test, troubleshoot, and maintain medical imaging equipment (X-ray, Ultrasound) to ensure optimal performance and compliance with all operational and safety standards. Working independently in the field, this position diagnoses and resolves technical issues while adhering to OEM specifications, industry regulations, and company quality requirements. Through expert problem-solving and customer-focused service, this role helps ensure reliable imaging performance for healthcare partners.

Culture Fit:

Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Essential Job Duties:

• Service, install, evaluate, and maintain medical imaging equipment across the United States.
• Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
• Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
• Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
• Expand technical knowledge continually and contribute to improving engineering competency.
• Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction.
• Document new processes and provide training to end users, while supporting additional duties as needed.
• Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics.
• Driving and vehicle operation are essential functions of this role.
• Other duties as assigned.