An experienced retailer with supervisory or management experience.
Experience managing stock, sales, and shop operations.
Ability to motivate and develop others.
Ability to deliver excellent customer service.
Organisation, proactivity, and commercial awareness.
Strong communication and interpersonal skills.
Eligibility to work in the United Kingdom.
Successful applicants must apply for an enhanced Disclosure and Barring Service disclosure and provide satisfactory references covering the last five years.
Responsibilities
Lead the day-to-day operation of the charity shop.
Inspire, support, and develop a team of staff and volunteers.
Create an attractive and welcoming shopping environment.
Maximise sales and profit through merchandising and stock management.
Build relationships within the local community.
Manage shop administration, financial controls, and banking procedures.
Ensure high standards of customer service, health and safety, and compliance.
Make decisions, drive performance, and grow the shop's contribution to the charity.
Desired Qualifications
Experience within charity retail is preferable but not essential.
Lead a shop that changes lives
Every purchase in our charity shops helps Naomi and Jack's provide expert care and support to children, young adults and families across the South of England.
We're looking for an enthusiastic and motivated Shop Manager to lead our Basingstoke store. If you're passionate about retail, enjoy leading people and love delivering great customer experiences, this could be the perfect next step in your career.
Whether you're already a Shop Manager or looking to progress from an Assistant Manager, Deputy Manager or Supervisor role, we'd love to hear from you.
As Shop Manager, you'll have the opportunity to make a real impact by:
Leading the day-to-day operation of our busy charity shop
Inspiring, supporting and developing a team of staff and volunteers
Creating an attractive and welcoming shopping environment
Maximising sales and profit through excellent merchandising and stock management
Building relationships within the local community
Managing shop administration, financial controls and banking procedures
Ensuring high standards of customer service, health and safety, and compliance
You'll have the autonomy to make decisions, drive performance and help grow the shop's contribution to Naomi and Jack's vital work. What we're looking for
An experienced retailer with supervisory or management experience
A confident leader who enjoys motivating and developing others
Passionate about delivering first-class customer service
Organised, proactive and commercially aware
Comfortable managing stock, sales and shop operations
A great communicator with strong interpersonal skills
Enthusiastic about supporting the work of Naomi and Jack's
Experience within charity retail would be preferable but not essential.
Benefits include a competitive salary, 24 days holiday, group pension scheme, life assurance, HSF Health cash plan, blue light discount, ongoing support and development and the opportunity to work in an organisation where every job matters!
Working part-time, 28 hours per week. (Working 4 days over 6). Working hours from 9.00am to 5.00pm. This role will include some weekend working.
Hourly rate of pay: £14.05 per hour
You will need to be eligible to work in the UK to be considered for this role. The Trust is committed to safeguarding and promoting the welfare of patients and vulnerable people. All information disclosed will be treated confidentially and considered fairly and proportionately in line with our policies.
Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.
The Trust is dedicated to fostering a diverse and inclusive workplace. We actively support and encourage applications from individuals of all backgrounds and cultures.
Please let us know if you require any adjustments during the recruitment process, or if you would like to speak to someone before applying by telephoning the Recruitment Team 0n 01962 760060 or by emailing to [email protected]
We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.
Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
