Distribution Agent - Warehouse

Job Description

Daily process and input of all customer orders and distribution accounts.

·         Provide daily operational reports that are accurate and timely.

·         Run stock reports to check for product availability.

·         Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.

·         Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.

·         Rate domestic transportation bills.

·         Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.

·         Trace orders as required and notifies customers of any activity concerning their order.

·         Ensure accurate and timely client and vendors billing.

·         Maintain damage records and backorder logs.

·         Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.

·         Input all receipts, putaways, moves, picks, shipments and cycle counts

·         Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

·         Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.

·         Report customer feedback to management, including any signs of customer dissatisfaction.

·         Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.

·         Contribute to maintain strong relationships with vendors (trucking companies, and others).

·         Provide support with other miscellaneous projects, filing and research

·         Maintain a current and accurate DLSOP that details the processing requirements for each account.

·         Answer phone calls according to Expeditors standards

·         Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

·         Meet KPI standards, as per the company’s procedures

·         Ensure smooth and timely freight process flow

·         Track and Trace Air Export Files and reporting

·         Use Tree View on daily basis

·         Ensure arrival notices are communicated to overseas and customers

·         Interact with our customers in arranging their international shipments, meeting customer service standards.

·         Understand department process flow, and looking for best practices to improve operational efficiency and productivity

·         Overseas communications, timely responses to emails and requests (internal and external)

·         Escalation of problems to Management when necessary

·         Attend training classes when required and meet company standards of 52 hours training per year per employee.

·         Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

Qualifications

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Pro-active, strong organizational skills.

• Good Microsoft Office skills

• Fluent in operational English, both oral and written

Additional Information