Associate IT Consultant - Service Desk, German Speaking, Ctbc

Job Description

We are seeking an Associate IT Consultant for our Service Desk team in Timișoara, Romania. In this role, you will serve as a first-line technical support professional, providing efficient and customer-focused IT assistance to our organization's end users. You will be responsible for diagnosing, troubleshooting, and resolving technical issues while maintaining a professional and supportive demeanor. This position requires fluent German language skills to support our diverse client base.

• Provide first-level technical support to end users via phone, email, and ticketing systems
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner
• Document all support interactions accurately in the ticketing system and maintain detailed records
• Escalate complex technical issues to senior support staff or specialized teams when necessary
• Assist with user onboarding and provide technical guidance on company systems and applications
• Perform routine maintenance tasks and system updates as directed
• Communicate technical information clearly to non-technical users in a patient and supportive manner
• Maintain a professional demeanor while managing multiple support requests and prioritizing workload
• Collaborate with team members to share knowledge and improve service desk processes
• Follow established IT policies, procedures, and security protocols

Qualifications

• Fluent German language skills (written and verbal); English proficiency is also required
• Proven experience in IT service desk, help desk, or technical support roles
• Strong knowledge of Windows operating systems and basic IT infrastructure
• Experience with ticketing systems and service desk management tools
• Excellent troubleshooting and analytical skills with a detail-oriented approach
• Strong communication and interpersonal skills with a customer-focused mindset
• Ability to work efficiently in a fast-paced environment and manage multiple priorities
• Problem-solving abilities and willingness to learn new technologies
• Preferred: ITIL certification or foundational knowledge of IT Service Management
• Preferred: Experience with remote support tools and enterprise systems
• Preferred: Additional language capabilities beyond German and English

Additional Information

What we offer:

The 13-th salary – Paid once a year, in December;
Meal tickets - With a value of 40 Ron;
Private Health Insurance – Health is the most important, so we offer you a medical subscription through Signal Iduna;
Referral bonuses - We encourage colleagues to refer new candidates to us and, at the same time, to get the chance to receive a bonus;
Bookster – Feed your body and your mind. You can borrow books and you’ll receive them at the office;
Sports benefits- It’s important to stay active, so we offer you the 7Card;
Discounts at our partners – We collaborate with different vendors, and we receive discounts for various products/ services like rubbers, restaurants, kindergartens, etc;
System for Rewarding Improvement Ideas – We have an internal improvement program (Continental Idea Management) that gives you the opportunity to come up with ideas and to be honored with an attractive bonus (this is established by the CIM team according to your improvement idea);
Happy days – If you or your child is getting married, or you become a parent, you receive some extra free days;
Life events celebration - If your family is growing, we praise your newborn with a bonus;
Unfortunate events - In case of unhappy events in your life, we support you by offering you free days and financial support (handled on a case by-case basis);
Extra vacation days – You begin with 22 vacation days/year, and starting with the 3rd year with us, we offer you 1 more day of vacation and. We reward employees who reach 15 and 20 years within the company with another day of vacation, reaching a maximum of 29 days.
Professional development - Many opportunities to develop yourself within the company;
Diversity and multicultural mindset - We encourage you to join us no matter who, where, or what you are. We have colleagues from different nations and a variety of languages are spoken in our company.

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