Technical Support Specialist 3

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

SOTI is an industry leading global organization with a growing presence in the technology market. Our team leverages our partner network of including such partner relationships as Google, Apple, Microsoft and many more. SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. If you have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service and eager to learn and grow in a fast paced environment then this position offers numerous growth opportunities and long lasting career with SOTI.

Responsibilities:

·         Provide telephone and email based post-sales technical support for our software products.

·         Installation, Configuration & Management of MDM tool.

·         Software Distribution, Data Encryption, Corporate email configuration on mobile devices like iPhone, iPad, Android, WIN Mobile etc.

·         Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.

·         Participate in cross-functional teams and serve as the liaison for Customer Care.

·         Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.

Qualification:

·         Minimum experience of 2-5 years with good exposure in customer handling with different software products

·         Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/Airwatch/SOTI is preferred.

·         Technical troubleshooting and hands-on experience with iOS & Android devices is required.

·         In-depth knowledge of mobile device troubleshooting methods - both client and server-side is required.

·         Knowledge of Logs Debugging would be an added advantage (Android ADB & iOS X-Code logs)

·         Good experience in trouble shooting Active Directory

·         Hands on working experience with Exchange & WIN Server

·         Must have worked extensively with *external customers*

·         Comfortable talking with customers.

·         Proven experience working on critical system down issues and escalations.

·         Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email.

·         Experience with Microsoft Server Technologies (LDAP, ActiveSync, ISA/TMG)

·         Any MDM certification (Citrix XenMobile/MobileIron/AirWatch/SOTI) is preferred.

·         Outstanding English written and verbal communication skills.

If you want to bring your ideas to life, apply at SOTI today.