Workforce Management Optimization Specialist

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

As the Workforce Management (WFM) Optimization Specialist, you will be central to Richemont Australia's critical project to enhance and optimize its Kronos system.

This fixed-term role (in place through to the end of March) is responsible for implementing key improvements, reconfiguring the system, and establishing essential documentation and training frameworks. Your expertise will directly ensure robust operational processes, superior data quality, and strong internal capability, proactively strengthen our compliance framework and streamline operations for sustained WFM excellence.

KEY RESPONSIBILITIES

System Resolution & Reconfiguration

• Conduct comprehensive system analysis of Workforce Management (WFM) configurations and identifying root causes for system concerns.
• Based on identified issues, reconfigure Kronos to align with current business requirements and best practices, specifically addressing misconfigurations related to award rules, penalty rates, overtime logic, and multi-state complexities to mitigate compliance risks.
• Document and report WFM system concerns, ensuring clear communication and tracking of issues.
• Collaborate closely with Kronos and regional HRIS on system enhancements, upgrades, and configuration change requirements.
• Resolve WFM system-related concerns for Boutiques and operational units through troubleshooting, guidance, and solution implementation. Leverage a strong understanding of end-user issues to create solutions that improve employee experience and operational efficiency.
• Ensure Kronos configuration and data integrity to meet Fair Work record-keeping obligations and support compliance with regulations such as casual conversion and biometric data privacy.

Documentation & Process Establishment

• Establish, optimize, and document Workforce Management (WFM) processes and best practices, creating a standardized and efficient operational framework. Define clear roles and accountabilities for all parties involved in WFM end-to-end operations.
• Support internal capability development through ongoing knowledge transfer throughout the project, and ensure effective project transitions to the Operations team to maintain continuous business operations

Training & Capability Building

• Create and update training plans, materials, and documentation that empower users and drive optimal utilization of the Kronos system and its new processes.
• Formulate and execute an implementation plan to embed optimized WFM processes and system usage, thereby laying a strong foundation for future internal WFM capability and sustained self-sufficiency.

REQUIREMENTS

• Proven expertise as a Workforce Management specialist, with a strong focus on Kronos system optimization and configuration.
• Demonstrated ability to identify, analyse, and resolve complex system issues.
• Experience in developing and implementing foundational documentation, processes, and training materials.
• Strong understanding of WFM best practices and Australian and New Zealand legislative compliance requirements (e.g., Fair Work Act, Privacy Act).
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively within a project-driven environment.

DIMENSION

• Geographical coverage: Australia, New Zealand

WHAT MAKES OUR GROUP DIFFERENT

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US

• After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.
• If you are successful through the phone interview, you will be invited to attend an interview with HR Operations Manager and Senior HR Manager to assess your fit for the role.
• After this you will attend an interview with our HR Director.
• The successful candidate will start their employment after satisfactory background checks have been completed.

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