Inside Sales and Operations Associate

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.

Job Summary

Responsible for coordinating with other departments in handling purchase orders and providing service to customers. Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Compile information and records to assess effectiveness of operational controls, accuracy of financial records, and efficiency of operations. Maintain electronic records and systems. Ensure effective administrative support. May directly or indirectly support outside sales.

Major Tasks, Responsibilities and Key Accountabilities

• Enters operations information into the system; generates reports and checks for accuracy.
• Acts as a liaison between warehouse and customers and may pull, pack, ship, and load orders as required.

• Provides product pricing by consulting the pricing matrix, as well as other tables, to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals.
• Prepares and submits routine proposals; generates oral and written quotations.
• Procures and maintains inventory. Monitors to ensure proper inventory turns.
• Resolves customer service issues, tracks open sales orders, and performs follow-ups to ensure the timely shipment of materials and customer satisfaction.
• Services customers via telephone and/or walk-ins and ensures counters are properly stocked.
• Assists Operations Manager with branch operational duties as required.

Preferred Qualifications

• Customer service and industry experience.
• Experience with inventory sales and operations.
• Associate degree preferred.

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.

YOU love being a critical player on the team learning the full spectrum of the industry by managing projects from beginning to end. You enjoy having a variety of tasks throughout the day while working in a fast-paced environment. You understand the importance of accuracy in your work. You not only appreciate strengthening customer relationships, but also helping the team with warehouse operations.  

ARE you up for the challenge of managing relationships through the sales process while supporting current accounts? Are you interested in overseeing customer orders and quote requests received through multiple channels for all levels of accounts? Are you great with clients and want to expand your experience through cross-functional work?  

HERE at Core & Main, we value the individual, and the unique contributions you bring. Here we support and encourage continued learning.  Here we invest in the development and well-being of our people, who are the key to our future.  Here we value diversity and want to ensure each voice is heard.  Here, our team members thrive as a community.  

Preferably, YOU have:

• 2-5 years of experience in a customer-facing role.

HERE, we have:

• Medical with 100% preventative care coverage
• Health Savings Account
• Dental and Vison
• 401K
• Tuition Reimbursement and Tuition Grants
• Continued learning opportunities through our onsite training facility and extensive online learning catalog
• Professional development and industry networking opportunities, e.g. Our Women’s Network and community engagement events  

Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person’s merit and qualifications directly related to professional competence.  Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.

None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

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