Full-Time
Senior API Specialist
ezCater
501-1,000 employees
Digital marketplace for business catering.
Compensation Overview
$103.8k - $133.7k/yr
No H1B Sponsorship
Remote in USA
Remote
Remote role with travel of up to 5 days per quarter for Together Weeks, team gatherings, and other applicable events.
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- Strong experience supporting API-based integrations in a technical support, implementation, partner support, or solutions-oriented role.
- Hands-on experience with GraphQL and/or REST APIs, interpreting JavaScript Object Notation and Extensible Markup Language, reading logs, and reasoning about webhook and event-driven flows.
- Ability to troubleshoot and resolve complex technical issues under pressure with structured problem-solving and strong follow-through.
- Ability to explain technical concepts clearly to technical and non-technical audiences in written and verbal communication.
- Experience managing escalations, balancing multiple priorities, and determining when to work independently versus involve cross-functional partners.
- An operational mindset focused on improving systems, documentation, and workflows rather than handling issues individually.
- Ability to connect technical issues to customer, partner, and business impact.
- Ability to travel up to 5 days per quarter for Together Weeks, team gatherings, and other applicable events.
- Own the onboarding and technical support experience for application programming interface partners, guiding them through setup, testing, launch readiness, and early-life support.
- Review Menu application programming interface requirements and coordinate with the Menus team to ensure menu structure and mapping support clean order injection into partner point-of-sale or middleware systems.
- Support external partners and integrators through Zendesk, Slack, email, and live troubleshooting sessions.
- Serve as the senior technical resource for complex application programming interface issues, including payload and mapping problems, authentication and token errors, webhook delivery and HMAC signature-validation failures, order-flow issues, and Delivery application programming interface lifecycle events.
- Reproduce and isolate issues using Postman and GraphQL, inspect webhook payloads and logs, identify root causes, and escalate to Engineering with documented reproduction steps when appropriate.
- Partner with Product, Engineering, PMO, Menus, and Operations teams to investigate issues, drive resolutions, and improve the application programming interface partner experience.
- Monitor application programming interface tickets and incident trends, identify recurring failure patterns, and recommend process, tooling, or documentation improvements.
- Use observability and analytics tools such as SumoLogic and Sigma to identify risks and improve visibility into integration health.
- Help define and improve support playbooks, troubleshooting guides, Zendesk macros, and internal and external developer documentation.
- Provide technical training and enablement to internal teammates and external partners.
- Support Menus application programming interface, Delivery application programming interface, Store Hours, and related partner communications.
- Contribute to partner communication and migration planning for the GraphQL version 1 to REST version 2 transition.
- Build working relationships with external partners and internal stakeholders while operating with ownership, judgment, and autonomy.
- Mentor teammates and serve as a senior technical resource across the Integrations group.
- Experience supporting external developers, technical partners, or business-to-business software-as-a-service integrations.
- Familiarity with application programming interface testing and debugging tools, including Postman, GraphQL, webhook inspection, and HMAC signature validation.
- Familiarity with Zendesk or similar support platforms and experience working across support and project-based workflows.
- Experience with Menu application programming interface workflows or third-party restaurant technology and integration partners such as Olo, Deliverect, Toast, Otter, Paytronix, and Checkmate.
- Experience with monitoring and observability tools such as SumoLogic and analytics tools such as Sigma to track application programming interface health and trends.
- Working knowledge of Structured Query Language and/or Python for data analysis, log investigation, or lightweight automation.
- Exposure to proactive monitoring, root cause analysis, or reliability improvement work in a partner-facing environment.
- Experience with application programming interface versioning, migrations, or deprecation planning with external partners.
- Experience mentoring teammates or serving as a go-to escalation resource in a fast-paced environment.
ezCater is a digital marketplace connecting businesses with over 100,000 restaurants to provide catering for meetings, events, daily employee meals, and hybrid offices. Businesses use the platform to search, compare menus and prices, place orders, and manage billing, with features like expense reporting, monthly invoicing, tax-exempt ordering, and 24/7 support. It differentiates itself by aggregating a large restaurant network in one marketplace focused on business catering and offering business-friendly tools and rewards. Its goal is to make ordering catering for businesses easy and scalable, providing a wide choice of options, streamlined billing, and reliable support for any group size, dietary need, or budget.
Company Size
501-1,000
Company Stage
Series D
Total Funding
$433.8M
Headquarters
Boston, Massachusetts
Founded
2007
Get referred to ezCater
See people who can refer or advise you
Simplify's Take
What believers are saying
- May 2026 data showed 96% of workplaces tried new restaurants through ezCater.
- 7-Eleven's April 2026 national catering launch expands ezCater's partner roster and order volume.
- MISSION BBQ and Del Taco joined in 2026, validating ezCater for chain growth.
What critics are saying
- Corker v. ezCater and Vivas v. ezCater expose recurring employment litigation in Massachusetts.
- DoorDash for Business, Toast Catering, and direct ordering tools compress ezCater's restaurant margins.
- Seven-Eleven and major chains can route catering volume around ezCater by 2027.
What makes ezCater unique
- ezCater owns workplace catering demand, not just restaurant discovery.
- Slack and Concur integrations deepen workflow lock-in for enterprise buyers.
- 125,000 restaurant partners give unmatched breadth across budgets, diets, and geographies.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
401(k) Retirement Plan
401(k) Company Match
Stock Options
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Workplace Catering is a powerful acquisition engine for restaurants new ezcater data reveals. 96% of workplaces tried a new restaurant in 2025, and 62% of employees later ordered from those brands in their personal lives DALLAS & BOSTON [May 5, 2026] - ezCater, the #1 food tech platform for workplaces in the US, today released new data at its 2026 Catering Growth Forum during the Food on Demand Conference. The findings, based on ezCater platform data and survey insights from over 2,300 workplace food stakeholders, show the workplace is a major growth opportunity for restaurants. "Food has evolved from a perk to a strategic lever for workplace productivity and culture," said Cindy Klein Roche, Chief Growth Officer, ezCater. "Employee meal programs are now core to organizations' strategy to bring employees together. For restaurants, that means predictable, high-frequency demand - and a powerful engine for customer acquisition." Additional ezCater survey insights and platform data on the workplace food market include: * Workplaces are increasing their investment in food. 91% of workplaces plan to spend the same or more on food in 2026, up from 82% in 2024. In fact, one in five plan to increase their spending by more than 25% this year. * Employee meal programs are a strong response to rising in-office expectations. 79% of hybrid employees say employer-provided food would make them more likely to stay with a company with an on-site mandate. Consequently, daily or weekly meal programs have spiked 26% year-over-year. Employers frequently cover the cost, with 81% of meals free to employees. * Workplace catering is a powerful customer acquisition engine for restaurants. 96% of workplaces tried a new restaurant in 2025. This exposure leads to long-term loyalty, with 62% of employees who first try a restaurant at work ordering from those same restaurants in their personal lives, and 67% recommending them to family and friends. * Menu design is a make-or-break factor in capturing workplace food orders. More robust, descriptive menus see twice as many bookings on ezcater.com. Top-performing listings feature photos, multiple dietary options, drinks and desserts, and both individual packaging and tray options. In the past year, restaurant brands like Five Guys, Mendocino Farms, and Mission BBQ have joined the ezCater platform to capitalize on the workplace opportunity. For restaurants looking to acquire new customers and grow their catering business, visit https://www.ezcater.com/company/catering-growth-platform/. Methodology The 2026 Workplace Catering Insights Bundle is based on surveys conducted in Q4 2025 with over 2,300 participants, including 714 workplace catering orderers, 616 restaurant operators, and 1,002 employees. Proprietary ezCater data gathered from millions of transactions across 125,000 restaurant partners was also analyzed. About ezCater ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders. To learn more, visit www.ezcater.com.
ezCater, the leading workplace food tech platform in the US, has launched an enterprise integration with Concur Expense to automate receipt management and provide organisation-wide visibility into food expenses. The integration automatically sends food receipts from ezCater orders to Concur Expense, eliminating manual data entry and improving compliance. When orders are refunded or updated, correction receipts are automatically forwarded, keeping expense reports accurate without manual intervention. Organisations can activate the integration company-wide in a single step. ezCater customers already save an average of 20 hours monthly on food management tasks, with 85% reporting time savings on receipts and expense reports. The integration aims to extend these efficiency gains whilst giving finance teams centralised visibility for reconciliation and budgeting.
7-Eleven adding catering to restaurant locations. The company has partnered with ezCater on bulk ordering at its Speedy Café and Laredo Taco Company locations, further supporting its foodservice ambitions. Published April 23, 2026 First published on Dive brief: * 7-Eleven is partnering with food technology platform ezCater to bring catering to its restaurant locations, the company announced on Monday. * Items from its Speedy Café and Laredo Taco Company restaurants as well as most Raise the Roost locations, will be available for catering orders. While select 7-Elevens have offered bulk ordering before, "this is the first time 7-Eleven, Inc. has introduced a scaled, national catering program across our restaurant brands," Chris Switzer, senior director of restaurants, said in an email. * This is the latest move 7-Eleven has made to bolster its foodservice aspirations in North America as it prepares for a potential IPO. Dive insight: 7-Eleven has been adding new food options and limited-time offerings for years, but the addition of catering opens it up to an entirely new cohort of diners - those at meetings, company functions, parties and other events where having everyone order individually would be cumbersome. At Speedy Café, customers can choose from items like pizzas, breakfast sandwiches, lunch boxes and salads. Laredo Taco catering orders can consist of options from its taco bar, as well as breakfast taco boxes and chips and queso. Raise the Roost locations' offerings include chicken tenders, wings, sandwiches and sides. Food has been a central aspect of 7-Eleven's revitalization plan. At the forefront has been a push to build larger, food-focused stores and more restaurants. President and CEO Stephen Dacus also said in April 2025 that the retailer expected to roughly double the number of stores with QSRs from 1,080 at the time to 2,100 by 2030. The company opened 30 restaurants in fiscal 2025. 7-Eleven also sees catering as a way to augment its 7Now delivery arm. 7Now earned nearly $1 billion in fiscal 2025 and is targeting $1.25 billion by 2030, according to an earnings report last year. Company leaders noted in a Q4 fiscal 2025 Q&A that with gas prices soaring, 7Now has been seeing a boost, as consumers skip driving themselves to the store. Editor's note: This story has been updated with the correct capitalization and spacing in ezCater's name and to add comments from 7-Eleven.
ezCater, the leading US food tech platform for workplaces, has appointed Shaila Parikh as chief operations officer. Parikh brings over 20 years of experience in operations, strategy and consulting at high-growth companies. As COO, Parikh will oversee customer care and supply chain operations serving ezCater's enterprise customers and restaurant partners nationwide. She previously held leadership roles at Papa, Lyft and DaVita Kidney Care, where she drove profitability and reduced operational costs whilst improving customer experience. ezCater connects workplaces with over 100,000 restaurants across the US, providing flexible solutions for employee meals and meetings. The platform helps restaurants grow their catering business by bringing them high-value customers.
ezCater appoints Shaila Parikh as Chief Operations Officer. Parikh will lead customer care and operations to drive end-to-end supply chain effectiveness ezCater, the #1 food tech platform for workplaces in the US, announced today that Shaila Parikh has joined the company as Chief Operations Officer, effective February 4, 2026. BOSTON-(BUSINESS WIRE)-ezCater, the #1 food tech platform for workplaces in the US, today announced the appointment of Shaila Parikh as its new Chief Operations Officer (COO). Parikh brings more than 20 years of experience in operations, strategy, and consulting at high-growth companies to ezCater. As COO, she will lead ezCater's customer care and supply chain operations to serve the company's enterprise customers and restaurant partners nationwide. "Shaila's experience in scaling marketplaces and leading operations in high-stakes environments is exactly what ezCater needs," said Nihad Rahman, CEO, ezCater. "Her track record of building data-driven teams will be invaluable to the success of our customers' food programs and our restaurant partners' catering businesses." Parikh's previous experience includes leadership roles in operationally intensive environments such as Papa, Lyft, and DaVita Kidney Care. Her success in driving profitability and reducing operational costs, while improving customer experience, uniquely position her to serve as ezCater's COO. "ezCater solves the complexity behind workplace food - making it easy for enterprises to feed their teams at scale - while helping restaurants grow their catering business," said Parikh. "After two decades building operations in marketplaces and high-growth companies, I'm excited to modernize operations at ezCater and deliver even greater value to our customers and partners." About ezCater ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.