Inside Sales Representative

About Us

Fluid Flow is a trusted provider of industrial process equipment and engineered solutions, helping customers optimize the performance, reliability, and efficiency of critical process systems. We specialize in pumps, heat transfer equipment, filtration, mixers, valves, and other fluid handling and process technologies for a wide range of industrial applications. Backed by strong technical expertise and leading equipment manufacturers, Fluid Flow delivers tailored solutions designed to meet complex process requirements and keep operations running efficiently.

Visit our website: fluidflow.com

Responsibilities & Qualifications

Summary/Objective:  

The Inside Sales Representative will provide service to our clients, recommend solutions to a varied industrial customer base, support outside sales, generate quotes and manage customer orders from entry to shipment.

The primary focus will be managing our valve and instrumentation product lines. Knowledge of product and / or a strong mechanical aptitude a must.

Duties and Responsibilities:
•    Maintain and cultivate positive customer relationships.
•    Provide price and availability on any standard or specialty item directly to customers.
•    Take and solicit orders from customers over the phone and via email.
•    Process order, via order entry system, from our stock or directly source from suppliers.
•    Follow up on orders to assure critical deliveries.
•    Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers.
•    Handle all inquiries/contacts in a professional manner.
•    Work in concert with our outside sales team; funnel leads/opportunities to the sales team.
•    Resolve product issues or determine product needs over the phone or via email.
Experience:
•    Professionally related work experience in distribution or manufacturing environment preferred.
•    Ability to address concerns and communicate clearly and efficiently.
•    Convey a positive, customer-friendly disposition.
•    Handle and resolve challenging problems.
•    Strong organizational, communication, attention-to-detail and time-management skills.
•    Establish priorities, work independently, and proceed with objectives with minimal supervision.
•    Strong customer-service focus with a passion to exceed customer expectations.
•    High energy, drive and sense of responsibility.
Education: Associates degree, preferred or equivalent work experience in a similar / like industry. 

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Fluid Flow Products is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.