Lead Quality Assurance

Job Description

Responsibilities:

This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to:

 Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Keep management updated: Relay important information in the form of timely and accurate reports.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Qualifications

Our most successful candidates will have:

• Six months experience in process transformation.
• Ability to work in MS Office.
• Ability to work in a fast-paced environment.
• Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Ramping in Mumbai for 130HC (Go-live)