Principal Engineer
Dell Technologies
Principal Engineer
Dell Technologies
Makes PCs, AI servers and data storage systems
PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSEProduct Services team Warren, Ohio.
What you’ll achieve
As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer’s technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
8 to 12 years of related experience in a professional role
Dedication to quality customer service and active listening skills
Refined communication skills, especially when translating highly complex technical issues to a non-technical audience
Outstanding analytical skills to resolve customer issues efficiently in a timely manner
Strong knowledge of PowerEdge hardware
Strong knowledge of PowerEdge XE servers
Desirable Requirements
Bachelor’s degree or higher
Dell Technology Proven Professional Certification
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is 114,000 - 144,000.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
You will:
Makes PCs, AI servers and data storage systems
Dell Technologies makes laptops, desktops, servers, data storage and networking equipment for businesses, governments, schools and consumers, and it builds many of the server racks inside large AI data centers. In 2016 it completed its $67 billion purchase of storage maker EMC, then the largest technology deal ever. One division sells PCs, monitors and Alienware gaming computers, while the other sells PowerEdge servers, storage arrays and networking gear to companies running their own data centers. Dell earns money from those hardware sales plus support, financing and subscription services. Michael Dell founded the company in 1984 from his University of Texas dorm room, and it is based in Round Rock, Texas.
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