Founding Account Manager

🎯 Our Mission

At Pulley, we are on a mission to help construction teams break ground faster. The United States is short between 4-7 million homes while housing production and affordability remain near historic lows. Meanwhile, retail and office real estate are still adapting to the post-pandemic world and the AI boom has led to significant investments in data center infrastructure.

Permitting requirements vary vastly by jurisdiction, making it challenging to navigate for home builders, retailers, architects and contractors. It creates a critical bottleneck that every project must traverse. While the industry remains largely fragmented and underserved, we believe that combining cutting-edge software with permitting expertise can condense permitting timelines from months to days or even hours!

🏗️ About Us

We are a passionate team building software for the built environment around us. Founded by Charlie Jacobson and Andreas Rotenberg in 2021, our team combines deep experience in real estate and construction with a track record of shipping software loved by millions of customers.

We’re backed by CRV, Susa Ventures, BoxGroup, Fifth Wall, Operator, South Park Commons, Suffolk Construction and leaders from Plaid, Segment, Procore, ServiceTitan, Built, BuildZoom, and eero.

🏠 What We’re Building

We’re building the world’s first software platform for construction permitting — for any project, in any city. Our north star is speed; everything we do is in the service of helping our customers get their permits as fast as possible.

We serve some of the top developers, builders, retailers and architects in the industry to permit new apartment buildings, office space, homes, stores and much more!

🧑‍💻 The Role

As Pulley’s first Account Manager, you’ll be in a quota-carrying role focused on driving retention, renewals, and growth within our key accounts. You’ll manage our largest and longest-standing customers, acting as a trusted advisor while ensuring their continued success. This is a high-impact role where you’ll map white space, uncover opportunities, and expand Pulley’s footprint.

• Own Account Growth & Retention: Manage relationships with Pulley’s largest accounts, driving renewals, cross-sell, and upsell opportunities.

• Build Account Strategy: Develop and execute structured account plans that align with customer priorities and expand Pulley’s presence.

• Engage Senior Stakeholders: Deliver clear, tailored pitches that connect Pulley’s value to business needs.

• Strengthen Customer Partnerships: Proactively monitor account health, adoption, and usage to maximize value and reduce risk.

• Collaborate Cross-Functionally: Partner with SDRs, product, and support teams to improve customer experience and inform Pulley’s roadmap.

• Share Insights & Improve: Bring customer feedback to refine messaging, sales processes, and product development.

• Hit Your Number: Consistently achieve growth targets with strong forecast accuracy.

📋 Need to have

• 4+ years in account management or quota-carrying sales, with a strong track record in expansion and renewals.

• Consistent high performance, with proven experience managing complex accounts with multiple stakeholders.

• Familiarity with sales methodologies (MEDDICC, BANT, Sandler, etc.).

• Strong pipeline and forecast management skills; CRM proficiency (HubSpot, Salesforce, etc.).

• Excellent communicator with strong writing, presentation, and interpersonal skills.

• Highly organized, detail-oriented, and able to balance multiple priorities.

• Team player with the hustle, curiosity, and flexibility needed to thrive in an early-stage environment.

• Ability to quickly ramp on new industries and deliver trusted-advisor insights.

🌟 Nice to haves

• Has worked into construction or construction-adjacent industry

• Early stage startup experience

• Eager to work hybrid in Manhattan