Adventist Health

Faith-based nonprofit integrated health system

Manager – Patient Access

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSt Helena, CA, USAIn-person

About the Job

Requirements

A bachelor's degree or an equivalent combination of education and related experience is required.
Five years of relevant experience is preferred.
One year of leadership experience is preferred.
Experience with computer terminals is preferred.

Responsibilities

Supervise and manage hospital Patient Access staff and services.
Work with Patient Access points and hospital management to define goals, objectives, and staff priorities.
Review project progress and recommend changes to senior management.
Supervise and direct assigned personnel using professional and supervisory discretion and independent judgment.
Provide day-to-day technical leadership while performing escalated or complex duties.
Create and maintain the department schedule, assist with coverage for absences and vacations, and ensure vital workstations and shifts are covered using regular, float, and per-diem staff.
Use independent judgment requiring in-depth analysis of variable factors.
Collaborate with management and top professionals and specialists on selection of methods, techniques, and analytical approaches.
Provide day-to-day technical oversight to staff and become actively involved as needed to meet schedules and resolve problems.
Coach employees to correct processes individually and during monthly area meetings.
Educate staff on existing and updated protocols for hospital and clinic services.
Provide management with statistics on registration errors to support data integrity and staff education as needed.
Participate in hiring personnel from candidate selection through onboarding.
Assist with reviews of new personnel and recommend additional training or discharge when warranted.
Participate in employee development.
Participate in preparation of the department budget.
Perform other job-related duties as assigned.

Desired Qualifications

A master's degree is preferred.
Five years of relevant experience is preferred.
One year of leadership experience is preferred.
Experience with computer terminals is preferred.

Located in one of the most beautiful regions in the United States, St. Helena Hospital was founded in 1878 and has a rich history of innovative medical care. We are comprised of a 151-bed hospital, emergency department and medical offices with centers of excellence in specialty care, including Adventist Heart and Vascular Institute, Coon Joint Replacement Institute, Martin-O'Neil Cancer Center and Behavioral Health units. In the heart of Napa Valley, St. Helena is a charming place, and the quality of life is unsurpassed with outdoor adventure, rejuvenation at luxurious spas, popular restaurants, as well as perfect weekend getaways to San Francisco or the coast.

Job Summary:

Maintains responsibility for the supervision/management of hospital Patient Access staff/services. Works with Patient Access points and hospital management to define goals and objectives, as well as staff priorities. Reviews project progress and recommends any changes to senior management. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.

Job Requirements:

Education and Work Experience:

Bachelor's Degree or equivalent combination of education/related experience: Required
Master's Degree: Preferred
Five years' relevant experience: Preferred
One year's leadership experience: Preferred
Experience with computer terminals: Preferred

Essential Functions:

Provides day-to-day technical leadership while performing escalated or complex duties. Creates and maintains department schedule, assisting with coverage for absences/vacations so no vital workstation goes uncovered. Ensures shifts are covered using regular, float and per-diem staff. Uses independent judgment requiring in-depth analysis of variable factors.
Collaborates with management and top professionals/specialists in selection of methods, techniques and analytical approach. Provides day-to-day technical oversight to staff; may become actively involved to meet schedules and resolve problems.
Coaches employees to correct processes both individually and during monthly area meetings. Educates staff on existing and updated protocols for hospital/clinic services. Provides statistics on registration errors to management to assure integrity of data and education of staff, as needed.
Participates in the full process of hiring new personnel from candidate selection through the on-boarding process. Assists with reviews of new personnel and recommends where additional training is needed, or discharge, if warranted. Participates in the development of employees.
Participates in the preparation of the department budget.
Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

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Pay Range: The estimated base pay for this position is $81,273 to $121,909. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

About the Company

Adventist Health

Faith-based nonprofit integrated health system

Adventist Health is a faith-based nonprofit health system with more than 400 sites of care, including 26 acute care hospitals, primarily on the West Coast and in Hawaii. It provides a full range of health services—from primary and specialty care to hospital-based treatments and wellness programs—delivered across an integrated network of clinics, hospitals, and care facilities. Revenue comes from patient services, insurance reimbursements, and government programs, and earnings are reinvested back into communities to improve health outcomes and expand access to care. The organization differentiates itself through its nonprofit, faith-based model and by reinvesting earnings into community health, along with its broad, integrated network that covers preventive, primary, specialty, and acute care. Its goal is to improve health outcomes for the communities it serves and to expand access to high-quality care.

Company size: 10,001+
Company stage: Grant
Total funding: $210K
Headquarters: Roseville, CA
Founded: Not listed

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