Clinical Practice Guidelines Work Group Facilitator

Job Description

ProSidian seeks a Clinical Practice Guidelines (CPG) Work Group Facilitator to support Healthcare Evidence-Based Practice Work Groups (EBPWG) and other leading professional organizations, has been developing clinical practice guidelines on behalf of a federal agency that provides near-comprehensive healthcare services to eligible military veterans at medical centers and outpatient clinics located throughout the country and a Dept. of the federal Govt. charged with coordinating and supervising all agencies and functions of the Govt. concerned directly with national security and the United States Armed Forces.  The CPG Work Group Facilitator guides discussions of the topics laid out in group meetings and/or project/taskforce initiatives agenda, with the purpose of moving the team towards a common goal. 

A skilled CPG Work Group Facilitator fosters collaboration and teamwork and manages conflict among team members, subject professionals, clinicians, stakeholders, and participants.  The ProSidian Consultant | CPG Work Group Facilitator will coordinate, lead, and support all phases of Clinical Work Group Meetings to ensure progression and completion of work as well as supports the Global Project Lead (GPL) And Project Team, and is accountable for the quality, timeliness, and effectiveness of group meetings and/or project/taskforce initiatives and ends with delivery of the final outputs that achieve stated mission objectives.

The initiative to develop Clinical Practice Guidelines (CPGs) for medical injuries /conditions and diseases specifically impacting military personnel and beneficiaries was mandated by Congress in 1998.  The VA and DoD jointly host CPG development conferences for each condition or disease as directed by the Health Executive Committee (HEC). Govt. medical providers convene at these meetings to determine optimal processes for the treatment of these conditions. Once optimal treatment modalities have been identified via the VA/DOD CPG, the U.S. Army Medical Command (MEDCOM) is tasked to organize the development of strategies to support VA/DOD CPG implementation.

The job of a “CPG Work Group Facilitator” is more of the "conductor" than a participant throughout the Program Period.  The CPG Work Group Facilitator shall serve as a consultant to clients across private companies, fortune 1,000 enterprises, and Govt. agencies of all sizes.  You direct the flow and energy throughout the program period.  You observe participants' body language, listening carefully to what they say, drawing out those members who are not speaking, and gently moving group meetings and/or project/taskforce initiatives along when a member monopolizes a conversation.

CLINICAL PRACTICE GUIDELINES: Used in health care to improve patient care as a potential solution to reduce inappropriate variations in care.  |  Should be evidence based, incorporate patient input, as well as explicit criteria to ensure internal validity.  |  May be viewed as an educational tool to provide information in shared decision making.  |  The use of guidelines must always be in the context of a health care provider's clinical judgment in the care of a particular patient. 

CURRENT GUIDELINES DEVELOPED:  Chronic Disease in Primary Care | Mental Health | Military Related | Pain | Rehabilitation | Women's Health

Implementation of evidence-based clinical practice guidelines is one strategy embraced to improve care by reducing variation in practice and systematizing “best practices”.  Guidelines address patient cohorts, serve to reduce errors, and provide consistent quality of care and utilization of resources throughout and between health care systems.  Guidelines are also cornerstones for accountability and facilitate learning and the conduct of research.

IMPLEMENTATION PRODUCTS ARE ACCOMPLISHED VIA TOOLKITS:   The requirement is to facilitate the development of Clinical Practice Guideline Toolkits for the support and implementation of the CPGs recommendations for care and service on the management of various selected health conditions used within the Dept. of Veteran Affairs (VA) and Dept. of Defense (DoD).

• Approx. five VA/DOD CPGs are developed and published each year. Each VA/DoD Clinical Practice Guideline (CPG) requires one Toolkit which contains approximately five tools which results in approximately 25 tools produced per each contractual year. 
• Facilitation of meetings is required to determine and develop the content of the Toolkits.
• The Toolkit Development Conferences are follow-on requirements to the development of the VA/DoD CPGs.
• The requirement is for a subject matter expert to facilitate and support requirements to reach working group consensus in determining the appropriate data for use in the development of each CPG Toolkit.
• Toolkits include affliction-specific tools to disseminate information to medical provider staff as well as educational products for patients and families of the patients.

The CPG Work Group Facilitator shall work with and help groups, such as business teams, advisory boards, emergency action task forces, working groups, strategy planning teams, and community organizations with representatives who may have differences in perspectives, cultures, backgrounds, and shaped viewpoints to solve problems and improve operations through a structured approach to strategic solutions.  The CPG Work Group Facilitator serves as the process manager for getting past obstacles, so the group can communicate effectively.  Running a successful meeting will help clients and stakeholders operate efficiently, provide experience for all members, and drive towards successful outcomes from group meetings and/or project/taskforce initiatives. 

• Coordination/Logistics Processes – support creation and/or revision of Standard Operating Procedures (SOP’s) and manage/support all aspects of meeting scheduling (location, venue and time) in accordance with established guidelines, standards, and principles.
• Topic/Agenda Acceptance – work with groups to clarify meeting content, objectives and to establish ground rules that govern behavior. Review information from previous meetings and develop agenda/desired outcomes.  Follow up on action items. 
• Group Meeting Agendas – develop agendas (adequately estimated for time frames) that will achieve stated goals and objectives.
• Client Conference/Program Participation – select appropriate methods and tools that will enable participants to achieve results.
• Ongoing Course Adjustments – consultative facilitation while working in close partnership with clients, meeting participants, and stakeholders throughout the program period; making the best possible use time and resources; correctly observing interests and developments, and working to enhance the process and achieve desired results.
• Dynamic Process Interactions – Recognize that group meetings and/or project/taskforce initiatives are dynamic processes and that new insights and ideas can emerge that could significantly shift original intentions. 
• Leadership Coaching/Support Initiatives – work to ensure successful implementation of primary objectives through the facilitation of cross-functional meetings and internal Dept. level meetings. 
• Follow-Up Deliverables – work to improve the contributions from meeting participants; coordinate meeting schedules; provide assistance with creation of agendas; facilitate meetings; distribute meeting minutes, and maintain task and issues logs.
• Post-Event Hot Wash / After-Action Analysis / After Action Reports – after the session is over, a complete report describing everything that went on in group meetings and/or project/taskforce initiatives shall be prepared.  All action items agreed to by the participants are documented as part of this report.
• Public Involvement And Communications – foster collaboration and communication through open, ongoing and effective maintenance of knowledge repositories to include correspondence, presentations, meeting summaries, work products, and responses to information requests by ensuring distribution of requested information. 
• Document Retention And Knowledge Repositories – live capture of meeting discussion/decisions in Microsoft word or excel is also expected.  Maintain a library per established guidelines as a repository of related information co-located with the clients, program leadership, sub-group chairs, meeting participants, and other stakeholders as the official record required (i.e. Per Federal Advisory Committee Act - FACA) for an information repository.
• Program/Recommendations Implementation – help participants reach decisions and accomplish goals. Help facilitate group meetings and/or project/taskforce initiatives, gain consensus, and manage the execution of action items, recommendations, and resolutions through counsel and support to clients, program leadership, sub-group chairs, meeting participants, and other stakeholders.

Qualifications

SPECIAL QUALIFICATIONS/CERTIFICATIONS.

• The Clinical Practice Guideline Facilitator must possess a current knowledge of management principles, preventative medical care, patient and provider education and treatment protocols, and an in-depth knowledge of VA/DoD Clinical Practice Guidelines (CPGs) as conducted for each of the Health Executive Committee (HEC) directed diagnoses/injuries.  Further, The ProSidian Team Member must possess expertise to effectively facilitate meetings and negotiations between high-level DoD and VA medical military officers resulting in a consensus of the VA/DOD CPG toolkit items.
• The ProSidian Team Member must have extensive knowledge of DoD and VA medical regulations, processes, policies, etc., and must have extensive knowledge of VA/DOD CPG and toolkit development and implementation processes. The ProSidian Team Member must be an expert in interactive information technologies. 
• Although all ProSidian Engagement Team members, subject professionals, clinicians, stakeholders, and participants shall have all required professional certifications/licenses (current and valid) for each applicable occupation category before commencement of work, no specific certifications or licenses are required for this effort.

STANDARD QUALIFICATIONS

• A Bachelors’, Masters’ Degree, or MD from an accredited school (Preferable) and/or a minimum of 3 years’ experience in similar position(s).
• Minimum of eight years’ experience working with senior management.  
• Experience supersedes/complements academic achievement with satisfactory, post-graduate experience that includes substantial experience in one or more of the following modalities of practice: facilitation of Strategic Planning Facilitation, Board Retreat Facilitation, Advisory Boards and Conferences or group decision-making meetings utilizing a Strategic Planning Facilitation, Board Retreat Facilitation, Advisory Board and Conference model which emphasizes team/group engagement and consensus-based decision-making or the conduct of professional training on topics related to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Govt. Agencies.
• Project management experience is required, including developing and managing scopes of work and budgets.  
• Ability to foster collaboration and communication, lead coordination of meeting schedules, assist with the creation of agendas, facilitate group meetings and/or project/taskforce initiatives and distribute of meeting minutes are expected.
• Ability to live capture of meeting discussion/decisions in Microsoft word or excel and able to summarize chunks of information for clarity and understanding.
• Combination of education and experience that provides the individual with the required knowledge, skills, and abilities minimum of three (3) years industry experience, with a thorough knowledge of the project management discipline and demonstrated ability to apply within a complex organization.
• Comfortable working with group dynamics while managing group meetings and/or project/taskforce initiatives or activity process.
• Competent at making observations and recognizing when interactions, situations or group dynamics change. And if there are disruptive behaviors, promptly intervene to disperse or extinguish them.
• Demonstrated ability in instruction and staff development, inclusive of a) development of group meetings, training, and/or project/taskforce initiative materials, b) coaching and mentoring of peers, leadership, and staff
• Effective meeting leadership (in person and remotely) with a variety of Internal and Customer SME’s
• Exceptional customer service skills, over the phone and in person, with our client and internal committees
• Experience and confidence in working closely with clients, program leadership, sub-group chairs, meeting participants, and other stakeholders, primarily through the facilitation of cross-functional meetings and internal Dept. level meetings.
• Experience directly related to quality assurance or quality control responsibilities
• Familiarity with core Microsoft office tools and processes, especially: excel, outlook, word, and PowerPoint
• Highly organized, independently motivated leader with proven ability to multi-task
• PMP certification a plus +
• Skills in group learning techniques, as well as skills in problem-solving, conflict resolution, team building, planning, and organizing.
• Strong interpersonal skills with the ability to build enthusiasm, urgency, and influence without direct authority
• Strong sense of urgency, problem-solving skills, and assertive enough to get things on track with appropriate suggestions or redirecting group efforts.
• Strong written and oral communication and developed cross-functional teamwork and collaboration skills
• Valid passport required, and ability to travel as required.

Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.  

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools –  understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

• Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs  help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants foremployment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL"  - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.

ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

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