Sikich

Technology-enabled professional services and advisory firm

Senior Technical Specialist

Implementation & Technical Account ManagementPosted on Nov 13

Full-timeCoimbatore, Tamil Nadu, IndiaIn-person

About the Job

Requirements

A bachelor's degree in Computer Science, MIS, Information Systems, Business Administration, or a related technical field is required.
At least 7 years of experience in software implementation, database development, business analysis, or technical consulting is required.
Strong experience with insurance policy administration systems and demonstrated expertise in the Property & Casualty insurance domain are required.
Experience with enterprise policy administration platforms such as ConceptOne or similar systems is required.
Strong SQL development experience, including stored procedures, functions, query optimization, and data transformations, is required.
Experience with Microsoft SQL Server and SQL Server Management Studio is required.
Experience working with relational database systems and complex data models is required.
Experience with reporting or forms technologies such as Appeon Infomaker, Qlik, SSRS, or similar tools is required.
Experience with configuration and customization is required.
Proficiency in business requirements gathering, analysis, and documentation is required.
Strong analytical and troubleshooting skills and attention to detail are required.
Excellent verbal and written communication skills, including communication with technical and non-technical audiences, are required.
Experience supporting data integrations or API-based systems is required.
Experience with XML data structures or document generation systems is required.
Experience converting SQL dialects or supporting database migrations is required.

Responsibilities

Facilitate and elicit customer business requirements through workshops, interviews, and discovery sessions.
Analyze and document functional and non-functional requirements for complex insurance implementations.
Develop documentation including business rules, use cases, and process flows.
Translate business needs into technical specifications and system design recommendations.
Participate in technical solution design and configuration for the ConceptOne platform.
Implement configurations and customizations to support identity and access management requirements and customer requirements, using system configuration and advanced customization.
Develop SQL stored procedures, functions, and queries supporting system configuration, integrations, and business logic.
Design and implement data sources for merge documents, form generation, and reporting.
Manage and maintain Microsoft SQL Server databases using SQL Server Management Studio.
Optimize database performance through query tuning, indexing strategies, and efficient data retrieval.
Support database system and SQL dialect migration and conversion.
Design and develop interactive forms and data-driven document generation solutions that support efficient data capture, validation, and document production.
Build custom reports and data extracts using Appeon Infomaker, Qlik, SSRS, or similar reporting tools.
Serve as a technical and business-domain subject matter expert across assigned implementation projects.
Develop custom integrations with external applications using API/SDK solutions.
Identify risks or technical challenges early and propose solutions to project leadership.
Work with project managers, business analysts, solution architects, and stakeholders to deliver client solutions.
Develop and execute unit tests for system configuration and development work.
Support system testing and User Acceptance Testing during project delivery.
Review and approve Quality Analyst test cases and test plans against customer requirements.
Document technical designs, configuration decisions, business requirements, and development standards.
Maintain current knowledge of industry developments, best practices, and platform enhancements.
Facilitate end-user training sessions to support transition and adoption of implemented solutions.

Desired Qualifications

AINS certifications or other insurance industry certifications are desirable.
CBAP (Certified Business Analysis Professional) or a similar business analysis certification is desirable.
Experience with web services, APIs, and ACORD standards is desirable.

Description

Sikich offers the public and private sectors a varied platform of professional services across consulting, technology and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams, and communities accelerate success.

Position Summary

We are seeking a Senior Technical Specialist to join our Professional Services team supporting the implementation, configuration, and business analysis of our ConceptOne™ platform and advanced Identity & Access Management solutions. This role is ideal for a technically strong professional with expertise in SQL development, system configuration, business requirements gathering, and analysis. You will possess deep insurance domain knowledge and the ability to work directly with project teams to deliver scalable, compliant software configurations and data-driven solutions.

We count on your expertise to prevent defects and represent both technical and end-user perspectives, fostering a commitment to excellence within the dynamic Insurtech landscape. Your attention to detail, analytical capabilities, and collaborative spirit are crucial for maintaining the highest quality standards in our software solutions.

In this role, you will design and develop custom forms, reports, and database logic that support complex insurance workflows. You will conduct business requirements analysis, perform system configuration and customization, and implement advanced configurations. You will work closely with Business Analysts, Solution Architects, project managers, and client stakeholders to translate functional requirements into comprehensive technical solutions.

What will you do in this role?

Business Requirements Gathering & Analysis

Facilitate and elicit customer business requirements through workshops, interviews, and discovery sessions.
Analyze and document functional and non-functional requirements for complex insurance implementations.
Develop comprehensive documentation including business rules, use cases, and process flows.
Translate business needs into technical specifications and system design recommendations.

System Configuration and Customization

Participate in technical solution design and configuration for the ConceptOne™ platform.
Implement configurations and customizations to support identity and access management requirements.
Perform system configuration and customization based on detailed design documentation and insurance industry best practices.
Implement relevant aspects of customer requirements through system configuration and advanced customization.

SQL Development and Database Management

Develop SQL stored procedures, functions, and queries supporting system configuration, integrations, and business logic.
Design and implement data sources used for merge documents, form generation, and reporting.
Manage and maintain Microsoft SQL Server databases using SQL Server Management Studio (SSMS).
Optimize database performance through query tuning, indexing strategies, and efficient data retrieval.
Support migration and conversion of database systems and SQL dialects.

Forms, Reports, and Document Generation

Design and develop interactive forms and data-driven document generation solutions.
Ensure forms support efficient data capture, validation, and document production.
Build custom reports and data extracts using Appeon Infomaker, Qlik, SSRS, or similar reporting tools.

Technical Subject Matter Expert & Implementation Support

Serve as a technical and business domain subject matter expert across assigned implementation projects.
Develop custom integrations with various external applications using API/SDK solutions.
Identify risks or technical challenges early and propose solutions to project leadership.
Work closely with project managers, business analysts, architects, and stakeholders to deliver client solutions.

Quality Assurance & Testing

Develop and execute unit tests supporting system configuration and development work.
Support system testing and User Acceptance Testing (UAT) during project delivery.
Review and approve Quality Analyst test cases and test plans against customer requirements.

Documentation & Knowledge Management

Document technical designs, configuration decisions, business requirements, and development standards.
Maintain current knowledge of industry developments, best practices, and platform enhancements.
Facilitate end-user training sessions to ensure smooth transition and adoption of implemented solutions.

What do you need to succeed in this role?

Bachelor's degree in Computer Science, MIS, Information Systems, Business Administration, or related technical field.
7+ years of experience in software implementation, database development, business analysis, or technical consulting.
Strong experience with insurance policy administration systems, with demonstrated expertise in the Property & Casualty (P&C) insurance domain.
Experience with enterprise policy administration platforms such as ConceptOne or similar systems.
Strong SQL development experience including stored procedures, functions, query optimization, and data transformations.
Experience with Microsoft SQL Server and SQL Server Management Studio (SSMS).
Demonstrated ability to work with relational database systems and complex data models.
Experience with reporting or forms technologies such as Appeon Infomaker, Qlik, SSRS, or similar tools.
Experience with configuration and customization.
Proficiency in business requirements gathering, analysis, and documentation.
Strong analytical and troubleshooting skills with attention to detail.
Excellent verbal and written communication skills with ability to communicate effectively with technical and non-technical audiences.
Experience supporting data integrations or API-based systems.
Experience with XML data structures or document generation systems.
Experience converting SQL dialects or supporting database migrations.
AINS Certifications or other insurance industry certifications.
CBAP (Certified Business Analyst Professional) or similar business analysis certification.
Web Services/APIs and ACORD standards experience.

We offer:

Family Health Insurance including parents
Life & Accident Insurance
Maternity/paternity leave
Performance-based incentives
Referral Bonus program
Exam Fee Reimbursement Policy
Indian festival holidays
5 days working week
Meals facility
Doctor's consultation

About the Company

Sikich

Technology-enabled professional services and advisory firm

Sikich is a global professional services firm that uses technology-enabled solutions to help clients improve performance. It combines audit, tax, and business advisory services with a broad portfolio of technology offerings to deliver digital strategies for corporations, nonprofit organizations, and government entities. Audits and attest services are provided by Sikich CPA LLC, while tax and advisory work come from Sikich LLC and its subsidiaries. The company operates under an alternative practice structure, where each Sikich entity is independently owned and only liable for its own services. Sikich differentiates itself by offering a wide range of technology-enabled professional services through a large, multi-discipline team and by serving a diverse client base across public and private sectors. Its goal is to help clients achieve long-term, strategic outcomes and improved performance through practical, technology-driven solutions and expert guidance.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Naperville, IL
Founded: 1982

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