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Seattle University

Graduate Records Evaluator

School Leadership & AdministrationPosted on Nov 10
Full-timeSeattle, WA, USA$22.56 - $26.50 /hr

About the Job

Requirements

  • A bachelor's degree or equivalent combination of education and experience.
  • Demonstrated commitment to diversity and to the university's mission, vision, and values.
  • One or more years of experience in customer service and detailed data entry, preferably in an educational environment in credential evaluation or academic advising, or an equivalent combination of education and experience.
  • Demonstrated attention to detail and whole-systems thinking.
  • Ability to work independently and collaboratively in a team environment.

Responsibilities

  • Compile digital documentation and process applications in the customer relationship management system so academic departments can review and evaluate applicants for admission.
  • Develop a strong working knowledge of application requirements for graduate programs and certificates to help prospective students and departments navigate the application and review process.
  • Serve as a primary resource for international documentation requirements.
  • Share maintenance of Graduate Service Agreements to help manage processes with departments.
  • Generate reports and audit application data integrity.
  • Monitor each application through its integration with the enterprise student records system and through the admission decision.
  • Release admission decisions during each application cycle.
  • Maintain applicant and record data quality by working with the Admissions and Operations teams. Tasks include editing records, conducting general audits, scanning and assigning documents, and exporting data for mass corrections.
  • Partner with admissions counselors and designated academic liaisons to respond to prospective student inquiries, provide information on university policies, and support annual enrollment goals.
  • Evaluate transcripts and transferable credit, calculate cumulative and major grade point averages when necessary, and confirm prerequisite courses are fulfilled or in progress.
  • Provide ongoing technical support and training in support of university enrollment goals.

Desired Qualifications

  • A resilient and innovative problem solver with strong organizational abilities, acute attention to detail, and interpersonal skills to develop positive relationships with campus partners and provide personalized attention to prospective students throughout the admissions process.
  • Ability to exercise professional judgment to make informed decisions based on experience, reason, and policy while considering equity, fairness, and historical precedent.
  • Ability to manage and prioritize multiple tasks.
  • Customer relationship management experience, preferably with Slate and Workday.

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