Full-Time

Technical Account Manager

Finops

Posted on 12/16/2024

Cloudzero

Cloudzero

51-200 employees

Cloud cost management and optimization platform

Enterprise Software
AI & Machine Learning

Mid, Senior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Microsoft Azure
SQL
Financial analysis
Tableau
AWS
Looker
Google Cloud Platform
Requirements
  • 3+ years of experience consulting on AWS, GCP and/or Azure services/solutions
  • Developed, documented, and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams
  • Understanding of the basics of spend/resource reservations across the various clouds
  • Understanding of the benefits (and limitations) of tagging/labeling and ability to consult with customers on tagging strategies
  • Ability to analyze complex datasets in Excel using advanced concepts like vlookups, index matches, named ranges, pivot tables
  • FinOps Certified Practitioner (Bonus)
  • At least one AWS, GCP and/or Azure Certification (Bonus)
  • Experience building BI dashboards (Quicksight, Looker, Domo, Tableau, etc.) (Bonus)
  • Experience authoring SQL (Bonus)
  • Conceptual understanding of GAAP accounting (Bonus)
Responsibilities
  • Ongoing customer segment onboarding and implementation initiatives, including addressing ad hoc requests
  • Form and maintain strong strategic relationships across key customer personas; Provide domain expertise in gaining credibility across CloudZero teams
  • Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews
  • Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice
  • Introduce new products/features and champion the business outcomes process with the customer
  • Solve complex customer/vendor issues and proactively prevent negative service trends.
  • Build and monitor customer adoption metrics to drive best in class NPS
  • Support retention and expansion for your assigned customer segment
  • Develop, modify and maintain the operational and design effectiveness of internal customer controls
  • Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements
  • Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities
  • Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders

CloudZero specializes in managing and optimizing cloud costs for businesses. Its platform allows users to monitor and reduce their spending on cloud services from providers like Amazon Web Services, Google Cloud Platform, and Microsoft Azure. By integrating with these services, CloudZero provides real-time analytics that help businesses understand their cost drivers and identify savings opportunities. Unlike many competitors, CloudZero offers detailed cost metrics without needing perfect tagging of resources, making it easier for users to gain insights. The platform also uses artificial intelligence to enhance its analytics and provide actionable recommendations. CloudZero operates on a subscription model, with clients typically seeing a significant reduction in cloud costs within the first year of use. The company's goal is to help businesses achieve financial transparency and efficiency in their cloud usage.

Company Stage

Late Stage VC

Total Funding

$55.6M

Headquarters

Boston, Massachusetts

Founded

2016

Growth & Insights
Headcount

6 month growth

20%

1 year growth

45%

2 year growth

138%
Simplify Jobs

Simplify's Take

What believers are saying

  • CloudZero's AI system, CloudZero Intelligence, enhances cloud cost prediction and optimization.
  • The CloudZero Academy offers extensive resources for mastering cloud cost management.
  • Partnerships with MongoDB and Databricks expand CloudZero's integration capabilities.

What critics are saying

  • Emerging competitors like Espresso AI could disrupt the cloud cost optimization market.
  • Rapid growth in cloud spending may outpace CloudZero's optimization capabilities.
  • Dependence on major cloud providers like AWS, GCP, and Azure poses integration risks.

What makes Cloudzero unique

  • CloudZero offers real-time analytics for cloud cost management and optimization.
  • The platform integrates AI to enhance analytics and provide actionable recommendations.
  • CloudZero provides detailed cost metrics without requiring perfect resource tagging.

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