Operations Manager

Description: 

ATCO Frontec is looking for an experienced and dynamic Operations Manager to lead all business and operational activities at our remote camp in Western Canada. This role involves strategic planning, organization, and hands-on management to achieve the camp’s operational, administrative, and financial goals. The ideal candidate will have a strong background in operations management, with a focus on team leadership, client relationships, and financial stewardship. The role requires an ability to operate autonomously and manage complex, multi-functional operations in a remote setting. 

Key Responsibilities: 

• Operational Leadership: Manage a multi-disciplinary support team responsible for essential camp functions including food services, accommodations, information systems, security, transport, facilities management, and amenities. 

• Client Relations: Serve as the primary liaison with customer site management, ensuring responsive and effective support aligned with customer needs and expectations. 

• Resource Management: Maintain an overview of tasks, staffing, and resource allocation to ensure consistent, high-quality service delivery. 

• Reporting and Documentation: Oversee the preparation and submission of required reports, ensuring accuracy and timeliness. 

• Staff Development: Ensure effective training, coaching, and scheduling for staff, supporting continuous professional development. 

• Quality Control: Conduct regular quality audits and monitor service implementation to uphold consistent standards across all camp services. 

• Policy and Process Improvement: Assist in evaluating and refining policies and processes to enhance service delivery and operational efficiency. 

• Financial Oversight: Manage budgets, track expenses, and monitor revenue to support financial objectives. Participate in pricing and promotional strategy development. 

• Customer Service: Address and resolve client and customer concerns in a timely, effective manner. 

• Safety and Compliance: Promote and enforce Health & Safety procedures, government regulations, and corporate policies to ensure a safe work environment. 

• Quality Assurance: Work with supervisors to implement QA functions in each department and participate in ISO Quality Management Systems, adhering to all policies and standards. 

Qualifications and Skills: 

• Education: A degree or diploma in Hotel/Accommodation Management or a related field is preferred. 

• Experience: 5-10 years in hospitality or accommodations management, ideally with remote operations or camp environments, directly managing a group of diverse skilled staff. 

• Leadership: Visionary leadership skills with a proven ability to manage, communicate, and inspire across a cross-functional team. 

• Problem-Solving Skills: Excellent problem solving and conflict resolution skills. 

• Analytical: Strong analytical abilities with a creative and inquisitive mindset. 

• Business Acumen: Entrepreneurial skills in hiring, mentoring staff, developing marketing strategies, and managing resources to meet business goals. 

• Communication and Negotiation: Excellent communication and negotiation abilities, with experience managing complex client relationships and contract profitability. 

• Organizational Skills: High level of organizational ability, including team-building and relationship management in diverse environments. 

• License: Valid driver’s license in good standing. 

Additional Preferences: 

• Experience in managing operations with a focus on efficiency and safety in remote or site-based environments. 

• Strong background in building autonomous, highly efficient teams with a people-centered management approach.