We are Datadog’s in-house product experts. The technical solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes

• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.

• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements

• Participate and prepare for Monthly and Quarterly Business Reviews with customers

• Collaborate with Datadog’s product management, customer success, engineering, and technical services teams to help identify new features and products

• Iteratively enhance best practices for technical product adoption and customer success.

• Provide mentorship to newer Technical Account Managers as they advise Enterprise customers.

Who You Are:

• 5+ years of experience working as a TAM or a similar customer facing role supporting Enterprise customers where you have guided a technical audience through an adoption or implementation of a software. 

• Confident in your hands on experience AWS, Azure or GCP

• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.

• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.

• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.

• Able to sit up to 4 hours, traveling to and from client sites 

• Able to travel via auto, train or air up to 30% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding

• Generous global benefits

• Intra-departmental mentor and buddy program for in-house networking

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

• Continuous professional development, product training, and career pathing

• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated salary for this role at Datadog ranges from $125,000.00 to $180,000.00, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.