ROI Medical Records Specialist
About the job
- A High School Diploma or GED is required.
- A minimum of two years of prior experience in a medical records department or similar setting is preferred.
- Strong computer software experience and general working knowledge of Microsoft Word and Excel are required.
- Excellent organizational skills are required.
- The ability to type 50 words per minute is required.
- The ability to use a fax machine, copier, and scanning machine is required.
- The ability to learn new equipment and processes quickly is required.
- The ability to provide customer satisfaction is required.
- The ability to multitask is required.
- The employee must maintain confidentiality, security, and ethical standards when handling privileged information.
- Process release-of-information requests by retrieving and returning patient medical charts, accurately scanning medical records, and transmitting records daily according to requests and established standards.
- Date-stamp requests and highlight pertinent data to facilitate processing.
- Validate requests and authorizations for the release of medical information according to established procedures.
- Perform quality checks to ensure the accuracy and confidentiality of releases and proper invoicing.
- Maintain equipment in excellent operating condition.
- Provide customer service by understanding customer requests, following through on commitments, and proactively identifying client concerns or problems.
- Receive incoming requests, open mail, answer telephone inquiries, and retrieve facsimile inquiries as needed.
- Maintain a neat, clean, and professional personal appearance and follow the established dress code.
- Maintain a clean and orderly work area and properly store records and files before leaving the area.
- Maintain working knowledge of applicable state laws and fee structures.
- Work within the scope of the position, accept assignments, and assist with additional facilities or backlogs as needed.
- Carry out responsibilities in accordance with client and site policies, HIPAA, applicable state and federal operational regulations, and labor regulations.
- Safeguard patient privacy by ensuring that only authorized individuals access medical information and that releases comply with requests, authorizations, company policy, and HIPAA regulations.
- Release medical records efficiently, effectively, and accurately while handling privileged information conscientiously.
- A minimum of two years of prior experience in a medical records department or similar setting is preferred.
About the company
Sharecare provides an all-in-one digital health platform that connects people with telehealth, expert health guidance, and tools to manage health and chronic conditions. Users can find doctors, access personalized health information, and track wellness through subscriptions and partnerships with healthcare providers and employers. The platform monetizes through premium memberships, provider partnerships, corporate wellness programs, advertising, and data analytics services. Compared to others, Sharecare combines clinical access with personalized health plans and enterprise wellness in a single ecosystem, serving individuals, clinicians, and organizations. Its goal is to help people live longer, healthier lives by giving them practical resources and support for everyday health management.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Atlanta, Georgia
Founded
2010
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Simplify's Take
What believers are saying
- AskMD’s August 2026 launch gives Sharecare a fresh consumer product with national reach.
- HealthEx and Flexpa partnerships, both announced July 2026, deepen records and claims connectivity.
- Medicare App Library access targets 68 million beneficiaries, creating low-friction distribution for AskMD.
What critics are saying
- ShinyHunters claimed 3.4 million Salesforce records on August 13, 2026, damaging trust.
- Sharecare’s headcount fell 23.1% since 2023, and job postings dropped 58.4% in 2026.
- Altaris took Sharecare private in October 2024, eliminating public-market funding and transparency discipline.
What makes Sharecare unique
- AskMD launched nationwide August 6, 2026 with medical-history-aware navigation and doctor matching.
- Sharecare combines NCQA-accredited education, insurance-aware navigation, and POMR-based summaries from Dr. Weed’s methodology.
- Medicare App Library placement and CMS ecosystem integrations embed Sharecare inside regulated distribution channels.
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Benefits
- Hybrid Work Options