HybridCurrently hybrid, with 1–2 fixed days at HQ and 1–2 days at client offices; expected to become fully onsite at HQ later this year. Travel to client sites in New York is required.
IT OperationsIT Service Desk & End User Support
No H1B Sponsorship
About the job
Requirements
Bachelor's degree in a computing-related discipline.
3–4+ years of experience in an IT-focused role.
Experience with Mac OS and Windows.
Customer-service orientation and strong communication skills.
Responsibilities
Provide technical support to employees, including cable management, firewall configuration, and deployment of computers.
Serve as the dedicated support technician for varied client accounts and environments.
Assist with IT project deployments, including mobile device management rollouts and network configurations.
Configure and support Mac OS and Windows devices in office environments.
Manage physical assets, including inventory, cable management, and general workspace upkeep.
Manage and support identity platforms governing application access, including Okta and Google Workspace.
Develop and update standards, policies, procedures, and best-practices documentation in line with compliance requirements.
Help configure automations and tooling, especially for onboarding and offboarding workflows.
Facilitate IT shipments, including onboarding and offboarding packages and equipment.
Travel to client sites in New York on scheduled and case-by-case emergency visits.
Perform ad hoc and miscellaneous IT tasks.
Build strong relationships with clients and collaborate with people at all levels, including business owners and C-level staff.
What We Do:
Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.
About This Job:
As an IT Consultant, you’ll be providing technical support to employees. Whether it’s crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you’re ready for whatever the day brings. You’ll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for onboarding and off boarding. You’ll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships.
This role is currently hybrid with 1 to 2 fixed days onsite at HQ and 1 to 2 days supporting clients at their offices. The expectation is to transition to fully onsite at HQ later this year when we move into our new office space.
Shift: 9:00AM-5:30PM EST, Monday-Friday
At this time, Network Right is not able to provide visa sponsorship. Applicants must be authorized to work in the United States without sponsorship now or in the future.
What You’ll Do:
Be the dedicated support technician on a variety of accounts/clients all in different industries and environments
Assist on IT project deployments (MDM rollouts, Network configurations, etc)
Configure and support Mac OS and Windows devices in office and environments
Manage physical assets such as inventory, cable management, and the general workspace
Manage and support identity platforms that govern application access such as Okta and Google Workspace
Develop and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
Help configure automations and tooling especially as it relates to on-boarding and off-boarding flows
Facilitate IT shipments such as on/off-boarding packages and equipment
Travel to client sites in NY on scheduled and emergency case-to-case basis
Perform ad-hoc and miscellaneous IT tasks
About You:
Bachelor's degree in a computing related discipline
3-4+ years of experience in an IT focused role
Experience with Mac OS and Windows
Customer-service oriented with strong communication skills
Passion for IT as well as building relationships
Curious, self-starter, collaborative, and adaptable in an ever-changing field
Benefits:
❤️🩹 Health Benefits
100% covered health, dental and vision insurance for you, 50% for dependents
Paid Parental Leave
HSA/FSA eligibility
💸 Compensation, Rewards & Recognition
401(k) + 4% company matching
Annual Bonus Program
🌴 Balance
Flexible Time Off
📚 Learning & Development
Flexible certification and learning stipends and reimbursements
🤝 Culture
Biannual company retreats
Social events
Wellbeing events and programs
➕ Extras
Home internet and mobile reimbursement
Monthly meal stipend
Commuter benefits
Interview Plan:
Round 1
Phone call with recruiter
Round 2
45 min Zoom call with IT Manager
Round 3
45 min with IT Manager
45 min with Service Manager
Final Round - Onsite:
30 min with CEO
Commitment to Diversity: Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.