Full-Time

Systems Engineer

Posted on 5/14/2024

Xylem

Xylem

5,001-10,000 employees

Advanced water technology and solutions provider

Hardware
Industrial & Manufacturing

Mid, Senior, Expert

Basingstoke, UK

Required Skills
Kubernetes
Git
SQL
Java
Ansible
Android Development
Linux/Unix
Requirements
  • Experience of providing technical application support
  • Excellent knowledge of supporting applications on a Red Hat Enterprise Linux platform
  • Ability to fault find and diagnose diverse interconnected enterprise applications
  • Personal drive and ability to pick-up and use new skills quickly
  • Application support of Java applications
  • Knowledge of Enterprise Message Brokers, specifically Apache-MQ
  • Experience of build automation software such as Ansible and/or Puppet
  • Use of source code repositories Git, SVN, etc.
  • Appreciation of virtualisation and containerisation software such as VMWare, Docker and/or Kubernetes
  • Experience of using and supporting Android devices
  • SQL scripting knowledge
  • MS SQL database administration experience – advantageous, but not essential
Responsibilities
  • Technical support and consultancy for the Sensus smart metering infrastructure components
  • Work closely with the Service Desk to understand ticket severity and prioritise accordingly
  • Troubleshoot incidents and provide resolution guidance where possible
  • Adhere to agreed SLAs and OLAs for remote diagnostics, customer updates, ticket escalation and resolution
  • Escalate to 4th line as required, providing details of initial analysis and diagnostics already undertaken
  • Raise defect records for the development team with all supporting information and step-by-step instructions to recreate the fault
  • Perform root cause analysis of problems and document findings in technical reports to be provided to our network partner and Sensus Management Team
  • Provide feedback into continual improvement of Service Operations practices and processes
  • Maintain Engineering knowledge base articles and actively participate in knowledge sharing within the Service Operations team
  • Participate in an on-call rota to provide out-of-hours support, typically 1 week in 4

Xylem specializes in advanced water technologies and solutions, integrating digital technology and analytics to improve water and wastewater management, conservation, and reuse. The company offers a range of products such as water meters, pumps, and controllers to support sustainable water solutions.

Company Stage

Seed

Total Funding

$10.2M

Headquarters

Washington, District of Columbia

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

24%

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.