Full-Time

Customer Support Tier II Caliber

Confirmed live in the last 24 hours

FRONTSTEPS

FRONTSTEPS

51-200 employees

Software solutions for HOA management

Compensation Overview

$20.19 - $22.12/hr

Junior, Mid

Denver, CO, USA

Category
Customer Experience & Support
Customer Support
Required Skills
SQL
REST APIs
Data Analysis
Connection
Connection
Connection
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Requirements
  • BA / BS degree or equivalent work experience preferred
  • 1 – 2 years in SaaS technical customer service / support setting
  • 1 – 2 years of accounting or industry related experience
  • Intermediate accounting skills and experience in a professional setting
  • Familiarity SQL and SSMS and the ability to confidently perform CRUD operations on the database
  • Familiarity with REST APIs a plus
  • Thoroughly understand, reproduce, and solve technical issues
  • Intermediate knowledge of and ability to diagnose issues relating to backend system settings
  • Ability to support customers via chat, email and phone with strong writing skills and excellent phone etiquette
  • Understanding of how to handle escalated cases and customers from the Support team with a high sense of urgency and follow through
  • Passionate about continual learning and sharing knowledge with a leadership mentality
  • Excellent troubleshooting skills
  • Escalated technical troubleshooting support for customers
  • Communicate technical information to non-technical customers
  • Comfortable supporting software both remotely and directly
  • Strong team player who understands that proactive customer service comes first before anything else
  • Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames
  • Ability to work cross functionally with many people without being constrained by your job function
  • Collaborative, upbeat work ethic where you can take ownership and have fun
  • Excellent written and verbal communication skills
  • Demonstrated use of CRM applications
Responsibilities
  • Customer and technical support specific to our products including maintenance tools, email management, accounting integrations, and user databases
  • Assist with urgent and/or high-profile escalations
  • Be a major resource for the rest of the team and support them as needed, which can include training and working through issues side by side
  • Recognize and investigate trends to locate global issues
  • Support client questions and issues by gathering data about the problem they are experiencing, analyzing their needs, then evaluating possible resolutions and implementing the best solution to meet the customer’s specific situation
  • Document and track all customer issues within the appropriate tracking system
  • Act as the next level of support to T1 to try to assist with issues before escalating further
  • Follow up with clients and ensure scheduled call backs are made to clients when necessary
  • Stay current with product updates, industry trends, system changes and customer support best practices
  • Remotely access the client's computers for additional troubleshooting
  • Provide a high level of customer support to all clientele at all times
  • Other duties as assigned

FRONTSTEPS provides software solutions specifically designed for homeowners associations (HOAs) and property management companies. Their platform helps streamline various administrative and operational tasks involved in managing residential communities. The software includes features for automating processes, managing visitor security, and enhancing community engagement, all within a single user-friendly interface. This integration allows clients to save time and reduce operational costs. FRONTSTEPS operates on a subscription-based model, where clients pay a recurring fee for access to the software, which includes updates and customer support. The company offers different pricing tiers based on the size and needs of the community, with additional revenue from premium features and add-ons. FRONTSTEPS stands out in the HOA management software market for its comprehensive platform that enables community managers to work more efficiently.

Company Size

51-200

Company Stage

Growth Equity (Venture Capital)

Total Funding

$12.6M

Headquarters

Denver, Colorado

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • FRONTSTEPS launched Suite Manager, enhancing HOA management efficiency.
  • Partnership with Edenred Pay streamlines invoice processing for community management.
  • Growth investment from Onex Falcon supports technology improvement and expansion.

What critics are saying

  • Emerging competitors may threaten FRONTSTEPS' market share with innovative solutions.
  • Economic downturns could impact the subscription-based revenue model.
  • Reliance on third-party services like Edenred Pay poses potential disruption risks.

What makes FRONTSTEPS unique

  • FRONTSTEPS offers a comprehensive digital platform for HOA management.
  • The company integrates visitor security and community engagement in one platform.
  • FRONTSTEPS provides a subscription-based service with regular updates and customer support.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Paid Time Off

Paid Sick Leave

Phone/Internet Stipend

401(k) Company Match

Company News

Cap City Golf Club Estates
Mar 24th, 2025
CCGCE Brings Exciting news from VIS Group Inc.

VIS has partnered with FRONTSTEPS, the leading provider of community association technology, to bring you a new payment solution - FS Pay.

Bakersfield.com
Oct 7th, 2024
FRONTSTEPS Launches Suite Manager: The Next Generation of Community Association Management Software

FRONTSTEPS launches Suite Manager: the next generation of community association management software.

EIN News
Oct 7th, 2024
FRONTSTEPS Launches Suite Manager: The Next Generation of Community Association Management Software

DENVER, CO, UNITED STATES, October 7, 2024 / EINPresswire.com / - FRONTSTEPS, the leading provider of HOA and community association management software, is excited to announce the launch of FRONTSTEPS Suite Manager, an innovative, powerful, all-in-one platform designed to simplify the management of homeowners' associations (HOAs), condo associations, and co-ops.

PYMNTS
Feb 29th, 2024
Frontsteps Adds Edenred Pay Invoice Processing To Community Management Platform

Edenred Pay and Frontsteps teamed to enhance the invoice approval experience and streamline the processing and payment of vendor invoices for community management companies. The partnership was announced by Edenred Pay, a supplier of invoice-to-pay automation, and Frontsteps, a provider of community association management software solutions, in a Thursday (Feb. 29) press release. “By optimizing the invoice approval experience throughout the Frontsteps platform, we are delivering unparalleled value and convenience to our clients,” Frontsteps CEO Matt DeWolf said in the release. “Together, we’ve created the most elegant and streamlined experience in the market.”

Finsmes
Aug 4th, 2022
Frontsteps Receives Growth Investment From Onex Falcon

Frontsteps, a Denver, CO-based provider of end-to-end HOA management software, received a strategic growth investment from Onex Falcon. The amount of the deal was not disclosed