Citizens Financial Group
Retail banking and financial services provider
Mortgage Servicing Loan Boarding & Transfer Analyst
Four days on-site and one day remote per week.
About the job
- Experience with mortgage servicing operations.
- Proficiency with ICE’s MSP Platform.
- Advanced Microsoft Excel skills.
- Strong analytical and problem-solving skills.
- Servicing transfer or acquisition experience.
- Proficiency with ICE’s Loan Boarding Tool.
- Experience with data mapping, data conversion, and system integrations.
- Experience supporting regulatory, audit, and risk initiatives.
- Ability to manage multiple projects and priorities simultaneously.
- Serve as an operational and technical resource for incoming and outgoing mortgage servicing transfers.
- Coordinate transfer activities with internal business partners, external servicers, vendors, and investors.
- Analyze servicing data files, data dictionaries, and loan-level information to support transfer and conversion activities.
- Develop and maintain project plans, milestone tracking, issue logs, and readiness reviews.
- Support due diligence, balancing, reconciliation, conversion validation, and post-transfer activities.
- Coordinate borrower communication requirements related to servicing transfers, including regulatory notices and welcome communications.
- Analyze loan-level servicing data and map source fields to target servicing platform requirements.
- Conduct data mapping sessions with business stakeholders and vendors.
- Evaluate proposed mapping changes and document business requirements.
- Implement approved mapping updates in test and production environments.
- Validate conversion results and troubleshoot data discrepancies.
- Maintain documentation for mapping changes, testing results, and production implementations.
- Oversee daily loan boarding activities.
- Validate data integrity and reconcile loan boarding files against source documentation.
- Monitor conversion reports and investigate exceptions, rejects, and system errors.
- Support boarding of newly originated and acquired loans into the servicing platform.
- Coordinate issue resolution with vendors and technical support teams.
- Gather, analyze, document, and validate business requirements.
- Evaluate workflows and identify opportunities to improve efficiency, controls, and automation.
- Develop business process documentation, procedures, job aids, and operational controls.
- Partner with stakeholders to implement process improvements and system enhancements.
- Support change management activities and production implementations.
- Develop test plans, test scenarios, and expected results.
- Coordinate User Acceptance Testing, System Integration Testing, and conversion testing activities.
- Facilitate issue tracking, defect resolution, and testing sign-off processes.
- Validate production results following system changes, conversions, and enhancements.
- Ensure quality control reviews are completed and documented.
- Support ICE MSP mortgage servicing platform functionality and related ancillary applications.
- Execute mass updates and system maintenance activities using approved controls and procedures.
- Research and resolve production issues impacting servicing operations.
- Collaborate with technology teams and vendors on incident resolution and system enhancements.
- Support data requests, reporting requirements, and operational reviews.
- Ensure activities comply with regulatory requirements, investor guidelines, and internal policies.
- Support risk assessments, audits, regulatory examinations, and control validation activities.
- Assist with remediation efforts, issue management, and control documentation.
- Maintain evidence and documentation supporting operational controls and quality reviews.
- Partner with Mortgage Servicing Operations, Default Operations, Customer Experience, Compliance, Risk, Legal, Accounting, Investor Reporting, and Technology teams.
- Coordinate activities with external vendors, boarding platforms, and servicing transfer partners.
- Present recommendations, project updates, and findings to stakeholders and management.
- Excellent verbal and written communication skills.
- Planning and organizational skills.
- Data analysis.
- Process improvement.
- Systems thinking.
- Communication and collaboration.
- Problem solving.
- Attention to detail.
About the company
Citizens Financial Group provides banking, lending, and wealth management services to individuals, small businesses, and commercial clients. Its products include consumer and commercial deposit accounts, loans, credit products, investment and wealth services, and digital banking tools that let customers manage money, apply for products, and access support online or in branch offices. The company emphasizes a customer-centric culture and a collaborative workforce, aiming to help customers navigate their financial journey with guidance and solutions for what’s next. What sets Citizens apart is its long history (dating back to 1828), deep local presence, focus on community and colleagues, and a framework centered on readiness and partnership rather than one-off transactions. The goal is to support customers on their path to financial accomplishment by providing accessible, practical solutions and trusted guidance through a broad range of financial services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Providence, Rhode Island
Founded
1828
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Simplify's Take
What believers are saying
- Q2 2026 net income reached $587 million, up 35% year over year.
- Private Bank deposits rose to $17.8 billion, and loans surged $1.9 billion.
- Capital markets fees hit a record, while the mobile platform launched successfully.
What critics are saying
- Citizens sued SoFi on September 10, 2026 over mortgage poaching and trade secrets.
- Connecticut lost 70% of producers and 80% of mortgages; local franchise damage is immediate.
- If courts reject Citizens’ restrictive-covenant claims, competitors will keep raiding mortgage talent.
What makes Citizens Financial Group unique
- Bruce Van Saun’s Private Bank drives premium deposits and 25%+ ROE economics.
- Citizens pairs consumer funding with commercial lending and capital markets cross-sell.
- The new consumer mobile platform and Reimagine the Bank deepen digital distribution.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Flexible Work Hours
Tuition Reimbursement
Wellness Program
Paid Vacation
Paid Sick Leave
Company News
Citizens Bank has sued SoFi, alleging the digital lender poached 30 mortgage employees since 2024, affecting operations across nine states. The lawsuit centres on two employee groups, particularly nine Connecticut-based staff who resigned in June within minutes of each other. Citizens claims SoFi "strategically orchestrated" the departures, which represented $400 million in closed loans and $5 million in revenue the previous year. The bank alleges employees transferred confidential client data before leaving. The Connecticut departures eliminated 70% of the branch's mortgage producers and 80% of mortgages, essentially wiping out Citizens' market presence there. Three additional Connecticut employees have since joined SoFi. A SoFi spokesperson called the lawsuit "a baseless allegation and a clever attempt to prevent Citizens employees from pursuing career opportunities elsewhere.
NewPower Worldwide, an electronics distributor, has expanded its committed credit facility to $750 million. The increased capacity will enable the company to invest in inventory, support customer growth, and capitalise on global supply chain opportunities. Since its founding in 2014, NewPower has grown to 14 offices across the Americas, EMEA, and APAC, with $5 billion in annual sales and more than $1 billion in inventory worldwide. The facility expansion strengthens the company's ability to purchase strategically and support large-scale customer requirements. Chief executive officer Carleton Dufoe said the expanded facility provides additional capacity to secure inventory and respond faster to market opportunities. Citizens led the increased credit facility to support NewPower's growth objectives. The New Hampshire-based company distributes electronic components and finished goods to OEMs, EMS providers, and supply chain partners worldwide.
Citizens Financial Group reported second quarter 2026 net income of $587 million, up 35% year-over-year, with earnings per share of $1.30, up 41% year-over-year and 15% quarter-over-quarter. The Providence, Rhode Island-based bank, which has $233.8 billion in assets, attributed the results to strong revenue growth and favourable credit performance. Chairman and CEO Bruce Van Saun highlighted progress on strategic initiatives, including growth in the Private Bank, record wealth fees, and record second quarter fees in capital markets. The company also announced successful launch of a new consumer mobile platform and progress on its "Reimagine the Bank" initiative. Citizens' board declared a quarterly dividend of $0.46 per share, payable on 13 August 2026 to shareholders of record on 30 July 2026.
The First Amendment is an important contractually binding document that modifies certain provisions of the original Credit Agreement between CareCloud, Inc., its subsidiaries, and Citizens Bank, N.A. The amendment was executed to address new requirements related to acquisitions and reporting obligations under the credit facility.
Safety Insurance Group has doubled its revolving credit facility with Citizens Bank to $100 million from $50 million, extending maturity to June 2031. The additional capacity remains undrawn, providing enhanced liquidity flexibility rather than immediate leverage. The expansion supports the property and casualty insurer's capital management programme, including dividends and share buybacks, though recent performance has been uneven with a Q1 2026 net loss. The company's investment case centres on disciplined underwriting and balance sheet conservatism rather than rapid profit growth. Analysts note profitability risks and relatively high valuation multiples compared to insurance peers. The Simply Wall St Community estimates fair value at $60.83 per share, suggesting current prices may be extended by 14%. The credit facility amendment provides a prudent backstop amid ongoing earnings volatility.