LCBC Church

Nonprofit, multi-site evangelical worship organization

Guest Experience Director

Community Outreach & ProgramsConfirmed live in the last 24 hours

Full-timeWillow Street, PA, USANo salary listedIn-person

About the Job

Requirements

Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices.
Support LCBC’s mission, ministry philosophy, priorities, and beliefs.
Be an LCBC Partner or be willing to become one within 60 days of employment, and regularly attend and participate at LCBC prior to and/or upon employment.
Have strong people and conflict-resolution skills.
Have strong oral and written communication skills.
Have strong organizational and time-management skills.
Have strong computer skills and the ability to learn appropriate software skills.
Maintain absolute confidentiality when handling office and volunteer matters.

Responsibilities

Set the pace for a world-class level of hospitality and customer service locally.
Build and develop strong volunteer teams by regularly recruiting, training, equipping, empowering, and sustaining volunteers.
Create excellent, inviting, and warm environments.
Constantly cast vision.
Assist with location-specific responsibilities as designed by the Campus Pastor.
Perform administrative duties as assigned.
Lead and provide oversight to the Attendee Onboarding Process.
Lead and provide oversight to Guest Experience volunteer teams, including greeters, host teams, parking, communion, programs, and cleaning teams.
Lead and provide oversight to the Office and Administration team.
Lead and provide oversight to Special Events teams.
Lead and provide oversight to Café and Retail.
Include weekend gatherings in weekly hours and participate in the local team and necessary meetings.
Attend Central Meetings, Guest Experience meetings, and other meetings as scheduled.
Meet regularly with the Willow Street Campus Pastor for planning, goal setting, progress updates, and coaching.
Complete and review a formal Action and Development Plan three times throughout the year.

Reports to: Willow Street Campus Pastor

Hours Commitment: Full-time hours (40-45 hours/week) with regular weekend responsibilities.

Objective: To create a culture where a world-class Guest Experience is priority through leading and developing leaders and volunteer teams to increased effectiveness to introduce more and more people to Jesus and help them fully follow him.

Personal Qualifications:

Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices.

Support LCBC’s mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.

Be a leader who is:

Focused: Work hard with urgency and intensity

Collaborative: Bring others into your work, give and ask for feedback

Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development

Lead the way in LCBC’s values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.

Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.

Primary Responsibilities:

Set the pace for a world-class level of hospitality and customer service locally.

Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.

Create excellent, inviting, and warm environments.

Vision cast constantly.

Assist with location-specific responsibilities as designed by the Campus Pastor.

Administrative duties as assigned

Lead and give oversight to the Attendee Onboarding Process

Lead and give oversight to Guest Experience Volunteer Teams:

Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.

Office and Administration team

Special Events teams

Café and Retail

Required Skills:

Strong people and conflict resolution skills.

Strong oral and written communication skills.

Strong organizational and time management skills.

Strong computer skills with the ability to learn appropriate software skills.

Ability to maintain absolute confidentiality in handling office and volunteer matters.

Be a Good Steward of Time:

Hours per week include Weekend Gatherings

Be a part of the local team and necessary meetings.

Attend Central Meetings, Guest Experience meetings, and others as scheduled.

Benefits We Offer:

Competitive medical, dental and vision coverage

Retirement plan contribution and employer match

Annual counseling benefit

Flexible schedules

Generous and immediate paid time-off

Casual dress

Quarterly professional and spiritual development days

Intentional investment in personal and professional development

Evaluation:

The Willow Street Guest Experience Director will meet regularly with the Willow Street Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.

About the Company

LCBC Church

Nonprofit, multi-site evangelical worship organization

LCBC Church is a non-denominational evangelical megachurch that operates across Pennsylvania using a multi-site model. It runs multiple campuses that share a single worship experience via video simulcasts from the Manheim campus, while each location has its own local pastor, worship team, and ministry opportunities. In addition to weekly worship services, LCBC offers kid and student ministries and community groups, with growth through mergers with other churches. The church is funded by donations and focuses on biblical teaching as its core doctrine. Its long-term goal is to help people encounter Jesus and grow in their faith through a unified, expansive network of campuses that provide local programming alongside a centralized message.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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