SchoolsFirst Federal Credit Union

Credit union offering savings, loans, accounts

Digital Experience Specialist 2

Product DesignUpdated on Nov 12

Full-timeTustin, CA, USA$78.4k - $117.6kHybrid

About the Job

Requirements

A high school diploma or GED is required.
A bachelor's degree in a related field or equivalent years of experience is required.
Three to five years of prior relevant experience is required.
A link to a portfolio demonstrating hands-on expertise in interaction design, visual design, and problem solving is required.
A solid grasp of user-centered design, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns is required.
Expertise in industry-standard user experience tools, particularly Figma, is required.
Expertise in web accessibility and deep knowledge of Web Content Accessibility Guidelines is required.
Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook, and Adobe Creative Suite is required.
Proficiency in digital analytics tools such as Google Analytics and Pendo is required.
Working knowledge of HTML is required.
Knowledge of web content and development processes, best practices, and emerging trends is required.
The ability to iterate designs and solutions efficiently and intelligently is required.
The ability to clearly and effectively communicate design processes, ideas, and solutions to stakeholders is required.
The ability to synthesize abstract ideas into concrete design implications and collaborate effectively with a team is required.
Strong organizational skills, attention to detail, and the capability to manage multiple projects simultaneously are required.
The capacity to find creative, innovative solutions for simple or complex problems is required.

Responsibilities

Deliver a seamless user experience across digital channels, ensuring they are easy to use and understand, help Members manage their finances, make Members feel their information is safe and secure, and are tailored to their needs.
Represent the Member perspective for Online and Mobile Banking experiences.
Work with marketing, product management, and development to create digital solutions.
Set and document the vision for Member experience, advocating for usefulness, desirability, and satisfaction.
Develop workflows, wireframes, user stories, and user journeys.
Recognize patterns and trends from various inputs to identify Member and user experience pain points.
Facilitate service listening sessions with frontline and support teams to understand and solve Member pain points.
Maintain accessibility standards and procedures, and facilitate training for developers, testers, content creators, and executives.
Help develop the communication strategy for introducing new features to Members.
Partner with branches and the Member Contact Center to prepare teams for new features.
Create and manage timelines and schedules to ensure on-time delivery despite obstacles.
Work with stakeholders and compliance to gain approval of designs and content.
Translate concepts and wireframes into mockups and prototypes that lead to intuitive user experiences.
Identify design problems and devise solutions.
Make strategic design and user-experience decisions related to core and new functions and features.
Maintain and disseminate design systems and standards to ensure high quality and consistency.
Perform other duties as assigned.
Comply with regulatory compliance and assigned training requirements, including applicable Bank Secrecy Act regulations corresponding to the role's duties.

Desired Qualifications

Certification in user experience, such as Nielsen Norman Group or university extension program certification, is strongly preferred.
Basic HTML5, CSS3, and JavaScript skills are a plus.
Experience with Agile methodologies such as Scrum, Kanban, or SAFe is a plus.

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Digital Experience Specialist II

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$78,419.00 - $117,628.00

Scheduled Weekly Hours:

What You’ll Be Doing

Delivers a seamless user (Member) experience in our digital channels, ensuring they're easy to use and understand, can help Members manage their finances, make them feel their information is safe and secure, and are tailored to their needs.

Serves as “the voice of the Member” for experience in Online and Mobile Banking.
Works with marketing, product management and development to create digital solutions.
Sets and documents the vision for Member experience, serving as the Members’ advocate to ensure the highest level of usefulness, desirability and satisfaction.
Develops workflows, wireframes, user stories, and user journeys.
Recognizes patterns and trends from various inputs to identify Member/UX experience pain points.
Facilitates service listening sessions with frontline and support teams to understand and solve Member pain points.
Maintains accessibility standards and procedures, and facilitates training for developers, testers, content creators and executives.
Helps develop the communication strategy for introducing new features to Members.
Partners with branches and the Member Contact Center on how to prepare the team for new features.
Creates and manages timelines and schedules to ensure on-time delivery, despite obstacles.
Works with stakeholders and compliance to gain approval of designs and content.
Translate concepts and wireframes into mockups and prototypes that lead to intuitive user experiences.
Identifies design problems and devise elegant solutions.
Makes strategic design and user-experience decisions related to core, and new, functions and features.
Maintains and disseminates design system and standards to ensure high quality and consistency.

Additional Job Functions

Performs other duties as assigned

Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

High School Diploma or GED required

Bachelor's Degree in a related field or equivalent years of experience required

3-5 years of prior relevant experience required

License/Certifications - Certification in user experience (e.g., Nielsen Norman Group (NN/g), University Extension Programs, etc.,) strongly preferred

Knowledge, Skills, and Abilities

A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns

Expertise in industry-standard UX tools, particularly Figma

Basic HTML5, CSS3, and JavaScript skills are a plus

Experience with Agile methodologies (Scrum, Kanban, or SAFe) is a plus

Able to iterate designs and solutions efficiently and intelligently

Expertise in web accessibility and deep knowledge of Web Content Accessibility Guidelines (WCAG)

Able to clearly and effectively communicate design processes, ideas, and solutions to stakeholders

Highly collaborative and able to work effectively in a team setting including synthesizing abstract ideas into concrete design implications

Passionate about resolving Member pain points through great design

Open to receiving feedback and constructive criticism

Proficiency in Microsoft Office products (Word, Excel, PowerPoint, and Outlook) and Adobe Creative Suite

Proficiency in digital analytics tools (e.g., Google Analytics, Pendo)

Working knowledge of HTML

Knowledge of web content and development processes, best practices, and emerging trends

Excellent communication and interpersonal skills

Strong organizational skills and keen attention to detail

Capability to manage multiple projects simultaneously

Capacity to find creative, innovative solutions for simple or complex problems

Link to portfolio that demonstrates your hands-on expertise and showcases interaction design, visual design, and problem solving

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

About the Company

SchoolsFirst Federal Credit Union

Credit union offering savings, loans, accounts

SchoolsFirst Federal Credit Union provides financial services to members, especially school employees and their families, including savings and checking, auto loans, mortgages, credit cards, investments, and insurance through branches and online tools. Members join and use member-owned accounts with online/mobile banking, deposits, payments, and planning help. It differs from many competitors by being member-owned, federally insured, and focusing on the education community, offering educator-focused loan programs and lower fees. Its goal is to help teachers and school staff manage money effectively with affordable products and education resources while building a loyal member base.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Ana, CA
Founded: 1934

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