Ability to communicate clearly and professionally and help customers.
Reliability, punctuality, and flexibility to work different days and shifts.
Availability for mandatory overtime during peak call times.
Responsibilities
Handle inbound and outbound calls.
Help customers schedule appointments.
Share information about services and answer product questions.
Keep notes organized and accurate in the system.
Use problem-solving skills to provide a positive call experience.
💧 Now Hiring: Call Center Associate – Join the Same Day Water Heaters Family!
Are you looking for more than just a job? At Same Day Water Heaters, you’re not just another voice on the phone — you’re part of a tight-knit team that works hard, laughs often, and supports one another like family.
We’re a small, fast-growing national call center based in Houston, TX, helping customers schedule quick and reliable water heater service every single day. With busy season in full swing, we’re looking for friendly, motivated people who love great conversations and genuine teamwork.
If you enjoy connecting with people, solving problems, and being part of a fun, supportive environment — this is the place for you!
This role is 100% onsite, come join the energy of our call center!
🌟 What You’ll Do
Handle inbound and outbound calls with a smile (yes, customers can hear it!)
Help customers schedule their appointments quickly and easily
Share information about our services and answer product questions
Keep notes organized and accurate in our system
Use your problem-solving skills to make every call a great experience
💪 What Makes You a Great Fit
You bring great energy and a positive attitude to every call
You’re comfortable using scripts for guidance
You communicate clearly and professionally — and love helping others
You’re reliable, punctual, and ready to grow with a team that values you
Peak call times may require mandatory overtime
Flexibility to work different days/shifts — we’re open 7 days a week
💼 Perks & Benefits
$16–$17/hr starting pay
Health, Vision, Dental, and Life Insurance options