Building Automation Dispatcher

Schedule: Evening, Overnight, and Weekend Coverage

At Kelso Building Services (KBS), we support commercial facilities across the country through advanced building automation and remote monitoring solutions. We're looking for a detail-oriented Building Automation Dispatcher to join our after-hours operations team. This position plays a key role in coordinating responses to building system events, communicating with customers, and ensuring facilities receive timely support when issues arise.

If you enjoy problem-solving, coordinating service resources, working with technology, and helping customers, this opportunity offers a unique entry point into the growing world of smart building operations and automation systems.

Key Responsibilities

• Monitor incoming building automation notifications and service requests.
• Evaluate system-generated events and determine the appropriate course of action.
• Dispatch technicians, contractors, or support personnel based on established procedures.
• Serve as the primary point of contact for customers during non-business hours.
• Coordinate communication between customers, field teams, and internal staff.
• Assist with remote troubleshooting and information gathering when needed.
• Maintain accurate records of incidents, customer interactions, and response activities.
• Escalate critical situations to designated personnel according to company guidelines.
• Support operational continuity during evenings, weekends, and holiday periods.

Ideal Backgrounds

Candidates from many industries have successfully transitioned into this position, including:

• Dispatching and service coordination
• HVAC and mechanical services
• Facilities management
• Building operations and engineering
• Property management support
• Technical support or help desk environments
• Maintenance and service industries
• Alarm monitoring or command center operations
• Customer service roles requiring multitasking and decision-making

Qualifications

• Strong communication and customer service skills
• Ability to remain organized in a fast-paced environment
• Comfortable making decisions and prioritizing multiple tasks simultaneously
• Proficiency with computers, web-based applications, and communication tools
• Strong attention to detail and documentation practices
• Ability to work independently with limited supervision
• Willingness to learn building automation systems and facility technologies

What We Offer

• Comprehensive training on building automation and monitoring platforms
• Stable, year-round employment
• Opportunities for advancement within building services and automation operations
• Professional development and technical training
• Collaborative team environment with ongoing support

Availability Requirements

We are currently seeking candidates available for:

• Overnight shifts
• Evening and after-hours coverage
• Weekend schedules
• Holiday support as operational needs require