Richemont

Luxury-goods holding company acquiring maisons

Deputy Boutique Manager - Operations

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

Profound experience in a similar role in a luxury environment.
Deep understanding of retail operations.
Strong people management skills.
Proven experience with customer relationship management and clienteling.
Advanced proficiency with IT tools, including Microsoft Office, customer relationship management tools, and artificial intelligence.
Excellent attention to detail and organizational skills.
Strong interpersonal skills.

Responsibilities

Co-monitor the achievement of sales targets and key performance indicators for the boutique.
Provide monthly and ad hoc reporting on sales, traffic, key performance indicators, follow-up, missed sales, stock issues, customer service, and discounts, and propose corrective actions.
Support the effective running of the boutique.
Support the Boutique Manager in managing the team to optimize personal and boutique performance and profitability.
Communicate and motivate the team around the strategy and vision of the Maison and their collective and individual contributions.
Support the Boutique Manager in conducting team meetings, ensuring that staff are aware of targets and client experience best practices.
Support the Boutique Manager with the annual performance management process and provide feedback.
Delegate operations activities and establish clear responsibilities within the team.
Assist the Boutique Manager in providing training to the team and support coaching to drive success.
Champion clienteling behaviors and ways of working among the team to drive a client-centric business, including proactive outreach to existing clients and prospects, head-to-toe styling, and working by appointment.
Elevate the client experience in-store and out-of-store while ensuring brand guidelines are met.
Use clienteling tools, including the clienteling app, client development plans, and local experiences, to achieve results.
Report on return on investment following clienteling and customer relationship management actions implemented in-store, providing insight to unlock opportunities by store and client segment.
Ensure that all group, Maison, and boutique policies, procedures, and guidelines are applied in-store.
Monitor visual merchandising and displays to maintain brand image and boutique presentation.
Ensure compliance with sales, financial, and security procedures outlined by the Maison.
Supervise the boutique back office and administration, including invoices, schedules, payroll, and commissions.
Monitor the quality of the client database per sales associate and ensure daily traffic is counted correctly.
Ensure the boutique is properly maintained, including lighting and furniture, and take corrective actions in accordance with brand standards and guidelines.

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

Boutique performance and sales achievement

Co-monitor the achievement of sales targets and KPI’s for the boutique
Provide monthly and ad hoc reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions
Support the effective running of the boutique

Team management and people development

Support the Boutique Manager in the management of the team to optimize personal and boutique performance and profitability
Communicate and motivate the team around the strategy and vision of the Maison and their collective and individual contributions
Support the Boutique Manager in conducting team meetings, ensuring that staff is aware of the targets and clients experience best practices
Support the Boutique Manager with the annual performance management process to provide feedback
Delegate operations activities and establish clear responsibilities within the team
Assist the Boutique Manager to provide trainings to the team and support the coaching to drive success

Client development

Champion clienteling behaviors and ways of working among the team to drive a client centric business: proactive outreach with existing clients and prospects, head to toe styling, working by appointment
Elevate client experience in store and out of store ensuring brand guidelines are met
Leverage all clienteling tools to achieve the results: clienteling app, client development plans, local experiences.
Report on ROI following clienteling and CRM actions implemented in store, providing insight to unlock specific opportunities by store and client segment

Boutique operations and administration

Responsible for all group, Maison and boutique policies, procedures and guidelines to be applied in-store
Monitor visual merchandising and displays to maintain brand image and boutique presentation
Ensure compliance with sales, financial and security procedures as outlined by the Maison
Supervise the boutique back office and administration, incl invoices, plannings, payroll, commissions etc.
Monitor the quality of the client database per sales associate and that daily traffic is counted correctly daily
Ensure the boutique is properly maintained (light, furniture etc) and take corrective actions in accordance with the Brand standards & guidelines

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Profound experience in a similar role in a luxury environment
Deep understanding of retail operations
Strong people management skills
Proven experience with CRM and clienteling
Advanced with IT tools (MS Office, CRM, AI)
Excellent attention to detail and organisation skills
Team player with strong interpersonal skills

#Richemont #WeCraftTheFuture

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, Switzerland
Founded: 1988

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