Simplify Logo

Full-Time

Customer Support

Draper location

Posted on 6/20/2024

BambooHR

BambooHR

1,001-5,000 employees

Cloud-based HR management software provider

Data & Analytics

Entry

Draper, UT, USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Open to in-office training
  • Dedicated workspace for remote work
  • 1-2 years of customer service or technical troubleshooting experience
  • Excellent interpersonal communication skills
  • Passion for customer care
  • Strong attention to detail
  • Ability to work in a fast-paced environment
  • Ability to explain complex problems clearly
  • Articulate and concise in written and oral communication
  • Strong resiliency
Responsibilities
  • Provide world class customer service via phone, email, and chat communications
  • Contribute to a brand of setting people free to do great work
  • Navigate BambooHR products to address client issues
  • Guide clients in performance management, time-tracking, onboarding, and applicant tracking systems
  • Think creatively to solve complex questions
  • Work independently and in a team-based environment
  • Stay updated on new features and products
  • Work focused hours from 9 am to 6 pm, Monday through Friday

BambooHR offers a cloud-based HR management software that simplifies HR processes, including hiring, onboarding, payroll, benefits administration, and employee performance management. The software provides intuitive features, automated workflows, and integrations, serving over 26,000 customers and 2,500,000 employees worldwide.

Company Stage

N/A

Total Funding

N/A

Headquarters

Lindon, Utah

Founded

2008

Growth & Insights
Headcount

6 month growth

9%

1 year growth

12%

2 year growth

21%
INACTIVE