Level 2 Help Desk Technician

Are you looking to work for a tight, family friendly small business? Think Technologies Group is a technology Managed Service Provider seeking a highly motivated Level 2 Help Desk Technician to join our team. In this role, you will serve as an escalation point for our service desk, providing technical support and resolving complex issues that require advanced troubleshooting skills. This is a hybrid opportunity located in Sarasota, Florida.

We'll Provide:

• Robust benefits package including dental, vision, and 401k
• Salary range of $60,000-$70,000 based on experience
• Vacation and Sick Time
• Cell Phone Reimbursement
• Opportunities for continued growth
• Strong core values to uphold company standards

What You'll Do:

• Provide onsite and remote technical support and troubleshooting for diverse client environments
• Act as an escalation point for the service desk, resolving issues while providing awesome customer service
• Proactively monitor client systems to ensure optimal performance and security

Skills You'll Need:

• Support experience in an MSP environment.
• Strong Windows desktop support, troubleshooting, and deployment skills.
• Moderate networking knowledge and basic Windows server administration skills.
• Experience supporting mobile devices and Microsoft 365, including cloud-based email.
• Ability to respond to support requests efficiently while remaining calm, professional, and communicative.
• Willingness to travel occasionally to client sites up to 100 miles away.
• Willingness to participate in an on-call rotation approximately five times per year, handling occasional after-hours support requests.

Ready to Apply?

Quick apply with your resume here OR

Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-G8I53E1LO/landing?u=1182753